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Recruiter's Glossary
Industry
Examples:
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Front Desk
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Hospitality Terms
Understanding these terms will help you better evaluate candidates and communicate with hiring managers
Preventive Maintenance
Guest Satisfaction
Par Level
Rack Rate
Out of Order
MICE (Meetings, Incentives, Conferences, Events)
Market Segmentation
Concierge
Occupancy Rate
Walk-in
No-Show
Housekeeping
Turndown Service
OS&E
PMS (Property Management System)
Room Status
F&B (Food & Beverage)
Room Night
Check-in
BAR (Best Available Rate)
Late Check-out
Group Blocks
Attrition Rate
Room Block
Amenities
Opera PMS
ADR (Average Daily Rate)
Check-out
Maintenance Request
Channel Manager
GOP (Gross Operating Profit)
Overbooking
Front Desk
OTA (Online Travel Agency)
Night Audit
Incidental Charges
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Resort Fee
Early Check-in
Comp Set
RevPAR
Upsell
Yield Management
GDS (Global Distribution System)
Folio
Out of Service
SOPs
Revenue Management
FF&E
Banquet Operations
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