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Recruiter's Glossary
Industry
Examples:
Front Desk
•
Room Block
•
MICE (Meetings, Incentives, Conferences, Events)
Hospitality Terms
Understanding these terms will help you better evaluate candidates and communicate with hiring managers
Late Check-out
Turndown Service
Out of Order
Opera PMS
Amenities
Front Desk
Channel Manager
Rack Rate
GDS (Global Distribution System)
Incidental Charges
Upsell
Group Blocks
Room Block
Upgrade
Early Check-in
Walk-in
Check-in
OTA (Online Travel Agency)
Banquet Operations
Out of Service
ADR (Average Daily Rate)
BAR (Best Available Rate)
Folio
RevPAR
F&B (Food & Beverage)
Resort Fee
MICE (Meetings, Incentives, Conferences, Events)
Yield Management
Room Service
Comp Set
FF&E
Par Level
Housekeeping
PMS (Property Management System)
No-Show
Market Segmentation
SOPs
Preventive Maintenance
Check-out
Room Night
Concierge
OS&E
GOP (Gross Operating Profit)
Maintenance Request
Guest Satisfaction
Night Audit
Attrition Rate
Room Status
Overbooking
Revenue Management
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