Folio
A Folio is a detailed guest bill or account record used in hotels and resorts. It's like an itemized receipt that tracks all charges during a guest's stay, including room rates, food and beverage purchases, spa services, and other expenses. Hotel staff use this term frequently, and it's an essential part of the check-in/check-out process. When someone mentions "folio experience" on their resume, they're indicating they know how to handle guest billing, make adjustments, and process payments using hotel management systems.
Examples in Resumes
Managed guest Folio accounts and billing adjustments for a 300-room luxury hotel
Trained new front desk staff on Folio management and billing procedures
Handled daily Guest Folio reconciliation and payment processing
Typical job title: "Hotel Front Desk Agents"
Also try searching for:
Where to Find Hotel Front Desk Agents
Professional Associations
Job Boards
Industry Networks
Example Interview Questions
Senior Level Questions
Q: How do you handle complex billing disputes involving multiple folios and group accounts?
Expected Answer: A senior candidate should explain their process for investigating discrepancies, working with different departments, maintaining guest satisfaction, and following hotel policies for resolution.
Q: Describe your experience with training staff on folio management and billing procedures.
Expected Answer: They should discuss creating training materials, implementing standard operating procedures, and ensuring accuracy in billing while maintaining guest satisfaction.
Mid Level Questions
Q: How do you handle splitting charges between multiple folios?
Expected Answer: Should explain the process of properly allocating charges, communicating with guests, and ensuring accurate billing distribution.
Q: What steps do you take during night audit to ensure folio accuracy?
Expected Answer: Should describe the process of reviewing daily transactions, checking for posting errors, and reconciling accounts.
Junior Level Questions
Q: What basic information should be included in a guest folio?
Expected Answer: Should mention guest information, room number, arrival/departure dates, room rate, and itemized charges.
Q: How do you process a basic folio payment at check-out?
Expected Answer: Should explain reviewing charges with guest, processing payment, and providing receipt.
Experience Level Indicators
Junior (0-1 years)
- Basic folio creation and maintenance
- Simple payment processing
- Guest check-in/check-out procedures
- Basic billing adjustments
Mid (1-3 years)
- Complex billing adjustments
- Group folio management
- Dispute resolution
- Night audit procedures
Senior (3+ years)
- Staff training and supervision
- Complex accounting procedures
- Policy development
- Revenue management
Red Flags to Watch For
- No experience with hotel management software
- Lack of basic accounting knowledge
- Poor attention to detail in financial matters
- Limited customer service experience
Need more hiring wisdom? Check these out...
From Farewells to Future Allies: Transforming Exit Interviews into Lifelong Connections
The Gig Economy Is Here: How to Prepare and Prosper
Lost in Translation? How a Hybrid Mentorship Database Bridges Cross-Regional Talent
