Recruiter's Glossary

Examples: Opera PMS • Guest Satisfaction • MICE (Meetings, Incentives, Conferences, Events)

Maintenance Request

Term from Hospitality industry explained for recruiters

A Maintenance Request is a formal system used in hotels, resorts, and other hospitality venues to report and track repairs or upkeep needs. It's like a ticket system where staff members can report issues that need fixing, from a broken air conditioner to a leaking faucet. This process helps keep everything running smoothly and ensures guest satisfaction. When you see this term in resumes, it usually means the person has experience with handling these repair tasks, either by reporting them, managing them, or fixing them. Similar terms include "work orders," "maintenance tickets," or "repair requests."

Examples in Resumes

Managed over 100 Maintenance Request|Maintenance Requests monthly in a 300-room luxury hotel

Developed new Maintenance Request tracking system that reduced response time by 30%

Coordinated between housekeeping and engineering departments to prioritize Work Order|Maintenance Request completion

Typical job title: "Maintenance Coordinators"

Also try searching for:

Maintenance Manager Facilities Coordinator Property Maintenance Supervisor Engineering Coordinator Maintenance Request Coordinator Hotel Engineer Facilities Manager

Where to Find Maintenance Coordinators

Professional Associations

Online Communities

Job Resources

Example Interview Questions

Senior Level Questions

Q: How would you implement a system to improve maintenance request response times?

Expected Answer: Look for answers that discuss creating priority levels, establishing clear communication channels, implementing tracking software, and measuring performance metrics like response times and completion rates.

Q: How do you manage maintenance budgets and vendor relationships?

Expected Answer: Candidate should discuss experience with budget planning, cost control, negotiating with vendors, maintaining relationships with reliable contractors, and balancing quality with cost-effectiveness.

Mid Level Questions

Q: How do you prioritize multiple maintenance requests during peak times?

Expected Answer: Should explain their system for evaluating urgency based on factors like guest impact, safety concerns, and resource availability, plus how they communicate priorities to team members.

Q: Describe how you handle emergency maintenance situations during off-hours.

Expected Answer: Should discuss on-call procedures, emergency response protocols, decision-making process for calling in additional help, and guest communication strategies.

Junior Level Questions

Q: What information do you need to collect when taking a maintenance request?

Expected Answer: Should mention basic details like location, description of issue, urgency level, reporter contact info, access requirements, and any safety concerns.

Q: How do you follow up on completed maintenance requests?

Expected Answer: Should describe process of checking work quality, confirming with requestor that issue is resolved, updating records, and collecting feedback if needed.