Turndown Service
Turndown Service is a hotel housekeeping practice where staff prepares guest rooms for the evening. It typically includes tasks like closing curtains, turning down bed covers, replacing towels, and leaving small items like chocolates on pillows. This service is most common in luxury and upscale hotels, showing attention to detail and guest comfort. When candidates mention this on their resume, it indicates experience with high-end hospitality standards and guest service excellence.
Examples in Resumes
Provided nightly Turndown Service for 30+ luxury suites
Supervised evening shift team performing Turn-down Service and guest request fulfillment
Implemented new Turn Down Service protocols improving guest satisfaction scores by 25%
Typical job title: "Turndown Attendants"
Also try searching for:
Where to Find Turndown Attendants
Professional Associations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you design and implement a turndown service training program?
Expected Answer: Should discuss creating standard operating procedures, training materials, scheduling considerations, quality control measures, and methods to maintain consistency across staff members.
Q: How do you handle VIP guest preferences for turndown service?
Expected Answer: Should explain tracking guest preferences, communication between shifts, special requests handling, and maintaining detailed records for repeat guests.
Mid Level Questions
Q: What steps do you take to ensure efficiency while maintaining quality in turndown service?
Expected Answer: Should describe time management, prioritization of tasks, proper supply inventory, and coordination with other departments.
Q: How do you handle special requests during turndown service?
Expected Answer: Should discuss communication protocols, problem-solving abilities, and examples of going above and beyond for guests.
Junior Level Questions
Q: What are the basic steps of turndown service?
Expected Answer: Should list essential tasks like turning down beds, closing curtains, replacing towels, and leaving amenities.
Q: How do you maintain guest privacy during turndown service?
Expected Answer: Should explain proper knocking procedures, handling 'Do Not Disturb' signs, and appropriate timing of service.
Experience Level Indicators
Junior (0-1 years)
- Basic room preparation
- Following standard procedures
- Guest interaction etiquette
- Basic amenity placement
Mid (1-3 years)
- Efficient time management
- Special request handling
- Team coordination
- Quality control knowledge
Senior (3+ years)
- Staff training and supervision
- VIP guest service
- Inventory management
- Service standard development
Red Flags to Watch For
- No understanding of basic hospitality etiquette
- Poor attention to detail
- Lack of experience with guest privacy protocols
- Unable to work evening/flexible hours
Related Terms
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