Resort Fee
A Resort Fee is a mandatory additional charge that hotels and resorts add to their room rates to cover various amenities and services. When reviewing resumes in hospitality, this term often appears in contexts related to revenue management, guest services, or front desk operations. Job candidates might have experience in explaining, implementing, or managing these fees. Similar terms include "destination fee," "amenity fee," or "facility charge." Understanding this concept is important because it's a significant part of hotel operations and revenue strategy.
Examples in Resumes
Increased revenue by 15% through strategic implementation of Resort Fee and amenity package optimization
Trained front desk staff on communicating Resort Fees and Destination Fees to guests
Managed guest relations and resolved conflicts related to Resort Fee policies
Typical job title: "Hotel Revenue Managers"
Also try searching for:
Where to Find Hotel Revenue Managers
Professional Associations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you implement a resort fee strategy that maximizes revenue while maintaining guest satisfaction?
Expected Answer: A strong answer should discuss analyzing market conditions, competitive analysis, clear communication strategies with guests, and ensuring the value proposition of included amenities justifies the fee.
Q: How do you handle situations where resort fees are challenged by guests or travel agencies?
Expected Answer: The candidate should explain their approach to conflict resolution, knowledge of legal requirements, and strategies for maintaining positive guest relations while protecting hotel revenue.
Mid Level Questions
Q: What amenities do you typically include in a resort fee package?
Expected Answer: Should be able to list common amenities like WiFi, pool access, fitness center, parking, and explain how to bundle these services to provide value to guests.
Q: How do you train staff to explain resort fees to guests?
Expected Answer: Should discuss communication techniques, transparency in disclosure, and methods for highlighting the benefits and value of included amenities.
Junior Level Questions
Q: What is a resort fee and when is it typically charged?
Expected Answer: Should demonstrate basic understanding of resort fees as mandatory charges for amenities, when they're applied, and common industry practices.
Q: How do you handle a guest complaint about resort fees?
Expected Answer: Should show knowledge of basic customer service skills, ability to explain fee benefits, and when to escalate issues to management.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of resort fee concepts
- Guest service and communication skills
- Knowledge of hotel amenities and services
- Basic conflict resolution
Mid (2-5 years)
- Resort fee implementation and management
- Staff training and supervision
- Revenue analysis and reporting
- Advanced customer relation skills
Senior (5+ years)
- Strategic revenue management
- Policy development and implementation
- Market analysis and competitive positioning
- Department or property-wide management
Red Flags to Watch For
- No customer service experience
- Lack of knowledge about hospitality industry standards
- Poor communication skills
- No experience with revenue management or pricing strategies
Related Terms
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