Opera PMS
Opera PMS (Property Management System) is the most widely used hotel management software in the world. It's like a digital command center that helps hotels manage everything from guest bookings and check-ins to room assignments and billing. Think of it as the central nervous system of a hotel - it keeps track of which rooms are occupied, handles guest payments, manages housekeeping schedules, and creates reports for management. When you see this on a resume, it means the person has experience with the standard software system used by major hotel chains like Hilton, Marriott, and many others.
Examples in Resumes
Managed daily operations using Opera PMS and Opera for a 300-room luxury hotel
Trained staff of 15 front desk agents on Opera Property Management System and Opera PMS
Achieved 99% accuracy in guest billing through efficient use of Opera
Typical job title: "Hotel Front Office Staff"
Also try searching for:
Where to Find Hotel Front Office Staff
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where Opera PMS goes down during peak check-in time?
Expected Answer: A senior staff member should explain backup procedures, manual check-in processes, and system recovery steps while maintaining guest satisfaction. They should also mention communication protocols with IT support and guest handling procedures.
Q: How have you used Opera PMS to improve revenue management?
Expected Answer: Should discuss using Opera's reporting features to analyze occupancy patterns, adjust room rates, and maximize revenue. Should mention experience with rate management and inventory distribution.
Mid Level Questions
Q: How do you handle group bookings in Opera PMS?
Expected Answer: Should explain the process of creating group blocks, managing room assignments, handling group billing, and making modifications to group reservations.
Q: Explain how you use Opera PMS for managing special requests and VIP guests.
Expected Answer: Should describe using guest profiles, adding special requests notes, VIP coding, and ensuring proper service delivery through system alerts and notifications.
Junior Level Questions
Q: Walk me through the basic check-in process using Opera PMS.
Expected Answer: Should be able to describe looking up reservations, assigning rooms, capturing payment information, and issuing room keys using the system.
Q: How do you process a room charge in Opera PMS?
Expected Answer: Should explain basic billing procedures, posting charges to rooms, and handling different payment types in the system.
Experience Level Indicators
Junior (0-1 years)
- Basic check-in and check-out procedures
- Room assignments and basic billing
- Guest profile creation and maintenance
- Simple reservation management
Mid (1-3 years)
- Group booking management
- Rate management
- Special request handling
- Basic report generation
Senior (3+ years)
- System configuration and setup
- Staff training and supervision
- Advanced reporting and analytics
- Revenue management integration
Red Flags to Watch For
- No hands-on experience with actual hotel operations
- Unfamiliarity with basic check-in/check-out procedures
- Lack of customer service experience
- No understanding of hotel billing practices
Related Terms
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