Recruiter's Glossary

Examples: Guest Satisfaction • MICE (Meetings, Incentives, Conferences, Events) • Banquet Operations

No-Show

Term from Hospitality industry explained for recruiters

A No-Show refers to when a guest or customer fails to arrive for their reservation without canceling in advance. This term is commonly used in hotels, restaurants, and other hospitality businesses. Managing no-shows is an important skill because they directly impact business revenue and operations. Staff need to track these incidents, implement policies to reduce them (like deposits or cancellation fees), and know how to handle the situations when they occur. Similar terms include "reservation abandonment" or "missed booking."

Examples in Resumes

Reduced No-Show rates by 40% through implementing a new confirmation system

Managed No-Shows and last-minute cancellations in a 200-room hotel

Created No-Show tracking procedures that improved booking efficiency

Typical job title: "Hospitality Managers"

Also try searching for:

Hotel Manager Restaurant Manager Front Desk Manager Reservations Manager Operations Manager Guest Services Manager Booking Coordinator

Where to Find Hospitality Managers

Professional Associations

Online Communities

Job Resources

Example Interview Questions

Senior Level Questions

Q: How would you develop a strategy to reduce no-show rates in a hotel?

Expected Answer: A senior manager should discuss implementing deposit policies, overbooking strategies, automated reminder systems, and analyzing patterns to predict and prevent no-shows. They should also mention staff training and customer communication approaches.

Q: How do you handle overbooking when no-shows are lower than expected?

Expected Answer: Should explain walking procedures (relocating guests to other hotels), compensation policies, maintaining guest satisfaction, and how to train staff to handle these sensitive situations professionally.

Mid Level Questions

Q: What systems or procedures would you put in place to track no-shows?

Expected Answer: Should discuss reservation management systems, documentation procedures, follow-up with guests, and reporting methods to track patterns and trends.

Q: How do you train staff to handle no-show situations?

Expected Answer: Should explain creating clear policies, teaching proper documentation, handling guest communications, and implementing charging procedures for no-show fees.

Junior Level Questions

Q: What is your process for handling a no-show reservation?

Expected Answer: Should be able to explain basic procedures like checking guest contact information, attempting to reach the guest, waiting the standard time period, and properly documenting the no-show.

Q: How do you communicate no-show policies to guests?

Expected Answer: Should discuss explaining policies during reservation, providing written confirmation, sending reminders, and clearly stating cancellation deadlines and fees.