Revalidation
Revalidation is a common process in the travel industry where travel agents confirm, update, or modify existing travel bookings. This could include extending hotel stays, changing flight dates, or updating passenger information. Think of it like double-checking and adjusting a reservation to make sure everything is correct and up-to-date. Travel agents need to know how to handle revalidations because bookings often need changes, and doing this incorrectly could result in problems for travelers or lost revenue for the agency.
Examples in Resumes
Processed over 200 revalidation requests monthly for international flight bookings
Trained new staff on revalidations and booking modification procedures
Maintained 98% accuracy rate in handling revalidation tasks for corporate clients
Typical job title: "Travel Consultants"
Also try searching for:
Where to Find Travel Consultants
Professional Associations
Online Communities
Job Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex revalidation scenario involving multiple international bookings during peak season?
Expected Answer: A senior agent should explain their process for prioritizing urgent changes, managing airline and hotel policies, and ensuring all connected reservations are properly updated while maintaining customer satisfaction.
Q: Describe a situation where you improved the revalidation process in your previous role.
Expected Answer: Should demonstrate leadership by sharing examples of implementing better procedures, training others, or creating guidelines that improved efficiency and reduced errors in the revalidation process.
Mid Level Questions
Q: What steps do you take to ensure accuracy when processing revalidations?
Expected Answer: Should describe their system for checking all booking details, confirming changes with suppliers, documenting modifications, and communicating updates to clients.
Q: How do you handle revalidation requests during system outages?
Expected Answer: Should explain backup procedures, manual processing methods, and how to maintain accurate records when systems are down.
Junior Level Questions
Q: What is the basic process for revalidating a flight booking?
Expected Answer: Should be able to explain the basic steps of checking availability, confirming changes with the airline, updating the passenger name record (PNR), and notifying the client.
Q: What information do you need to collect before processing a revalidation?
Expected Answer: Should list essential details like booking reference, passenger names, current itinerary, requested changes, and client contact information.
Experience Level Indicators
Junior (0-1 years)
- Basic booking modifications
- Understanding of reservation systems
- Customer service skills
- Basic fare rules knowledge
Mid (1-3 years)
- Complex itinerary changes
- Multiple booking system expertise
- Fare calculation and rules
- Efficient problem resolution
Senior (3+ years)
- Training and mentoring
- Process improvement
- Complex international bookings
- Crisis management
Red Flags to Watch For
- Unfamiliarity with major booking systems
- Poor attention to detail
- Lack of understanding of airline policies and procedures
- Weak problem-solving skills
- Poor communication abilities
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