Amadeus
Amadeus is one of the largest booking and reservation systems used by travel agencies and airlines worldwide. Think of it as the behind-the-scenes technology that travel agents use to book flights, hotels, rental cars, and other travel services. It's like a massive digital marketplace that connects travel agencies with airlines, hotels, and other travel providers. When someone mentions Amadeus experience on their resume, they typically mean they know how to use this system to make travel arrangements, handle reservations, and process bookings for customers. Similar systems include Sabre and Travelport.
Examples in Resumes
Processed over 200 weekly bookings using Amadeus reservation system
Trained new staff on Amadeus GDS and Amadeus Selling Platform
Managed complex international itineraries through Amadeus booking platform
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Industry Networks
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-city booking with mixed airlines and special requirements?
Expected Answer: A senior agent should explain their process for managing complex itineraries, including fare rules, airline partnerships, and how to maximize customer value while ensuring all booking requirements are met.
Q: How do you train new staff on Amadeus systems?
Expected Answer: Should demonstrate experience in creating training programs, breaking down complex features into manageable lessons, and methods for ensuring new staff become proficient with the system.
Mid Level Questions
Q: What steps do you take when handling a booking modification or cancellation?
Expected Answer: Should explain the process of accessing existing reservations, understanding fare rules, making changes within policy, and ensuring proper documentation of all modifications.
Q: How do you handle emergency rebooking situations?
Expected Answer: Should describe their process for quick problem-solving, finding alternative routes, understanding airline policies, and maintaining calm communication with stressed customers.
Junior Level Questions
Q: What are the basic steps to make a simple flight booking in Amadeus?
Expected Answer: Should be able to explain the basic process of searching flights, checking availability, entering passenger information, and confirming reservations.
Q: How do you verify passenger documentation requirements?
Expected Answer: Should explain how to check visa requirements, passport validity, and other travel documents needed for different destinations.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Customer service fundamentals
- Understanding of travel documentation
- Simple itinerary creation
Mid (2-4 years)
- Complex travel arrangements
- Handling schedule changes and disruptions
- Group booking management
- Travel policy compliance
Senior (5+ years)
- Training and team leadership
- Complex international bookings
- Crisis management
- Corporate travel account management
Red Flags to Watch For
- No knowledge of basic airline terminology and codes
- Inability to handle basic customer service scenarios
- No understanding of travel documentation requirements
- Lack of attention to detail in booking procedures
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