IATA
IATA (International Air Transport Association) is the main organization that sets standards for airlines and travel agencies worldwide. Think of it as the 'rule maker' for the air travel industry. For travel agencies, having an IATA number (like a special business ID) means they can directly book flights and issue tickets for multiple airlines. It's similar to having a special license that proves a travel agency is legitimate and trustworthy. When you see IATA mentioned in a resume, it usually means the person has experience working with official airline booking systems and following international travel industry standards.
Examples in Resumes
Managed airline bookings using IATA accredited reservation systems
Achieved IATA certification for the agency, enabling direct airline ticketing
Processed international flight bookings through IATA BSP system
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Job Boards
Industry Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex international flight booking with multiple carriers under IATA regulations?
Expected Answer: Should explain the process of coordinating multiple airline bookings, understanding fare constructions, and ensuring compliance with IATA booking and ticketing rules while maintaining customer satisfaction.
Q: What experience do you have with IATA BSP (Billing and Settlement Plan) dispute resolution?
Expected Answer: Should demonstrate knowledge of handling billing discrepancies between airlines and travel agencies, understanding the refund process, and managing financial reconciliation.
Mid Level Questions
Q: Explain how you ensure compliance with IATA regulations in daily operations.
Expected Answer: Should discuss following booking procedures, maintaining accurate customer records, and staying updated with IATA policy changes and travel regulations.
Q: What are the key requirements for maintaining IATA accreditation?
Expected Answer: Should mention financial stability requirements, staff training standards, and compliance with IATA's operational and reporting procedures.
Junior Level Questions
Q: What is IATA and why is it important for travel agencies?
Expected Answer: Should explain that IATA is the main airline industry organization that allows travel agencies to book flights directly with airlines and ensures industry standards are met.
Q: What basic IATA codes do you know and use regularly?
Expected Answer: Should know common airport codes, airline codes, and basic booking status codes used in travel reservations.
Experience Level Indicators
Junior (0-2 years)
- Basic airline booking procedures
- Understanding of IATA airport and airline codes
- Simple ticket reservations and changes
- Customer service basics
Mid (2-5 years)
- Complex itinerary management
- Fare calculations and rules
- Travel documentation requirements
- BSP report handling
Senior (5+ years)
- Agency accreditation management
- Staff training and supervision
- Crisis management and problem resolution
- Industry compliance oversight
Red Flags to Watch For
- No knowledge of basic IATA codes and procedures
- Unfamiliarity with airline booking systems
- Lack of understanding of travel documentation requirements
- Poor knowledge of international travel regulations
Related Terms
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