Travelport
Travelport is one of the major booking systems used by travel agencies to find and book flights, hotels, car rentals, and other travel services. Think of it as a massive digital marketplace that connects travel agents with airlines, hotels, and other travel providers. It's similar to other systems like Sabre and Amadeus. Travel agents use Travelport to search available options, compare prices, and make reservations for their clients. When you see this on a resume, it usually means the person has experience using professional travel booking tools.
Examples in Resumes
Processed over 200 monthly bookings using Travelport and Travelport Smartpoint
Trained new staff on Travelport reservation systems and booking procedures
Managed corporate travel arrangements through Travelport GDS platform
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Online Communities
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How do you handle complex multi-leg international bookings with multiple suppliers?
Expected Answer: A senior agent should explain their process for managing complicated itineraries, including dealing with different time zones, connecting flights, and multiple suppliers while ensuring all bookings align properly.
Q: How do you manage and train your team during major system updates or changes?
Expected Answer: Should demonstrate leadership experience in keeping the team updated with system changes, creating training materials, and ensuring smooth transition during updates while maintaining booking efficiency.
Mid Level Questions
Q: How do you handle booking changes and cancellations in Travelport?
Expected Answer: Should be able to explain the process of modifying reservations, understanding cancellation policies, and managing client notifications while following agency procedures.
Q: What's your process for finding the best fares and creating efficient itineraries?
Expected Answer: Should explain their methodology for comparing different fare options, understanding routing rules, and booking the most cost-effective and convenient options for clients.
Junior Level Questions
Q: What are the basic steps to make a flight booking in Travelport?
Expected Answer: Should be able to explain the basic process of searching for flights, checking availability, entering passenger information, and confirming reservations.
Q: How do you verify and ensure passenger details are entered correctly?
Expected Answer: Should demonstrate understanding of the importance of accurate data entry, checking passport details, and confirming all passenger information before finalizing bookings.
Experience Level Indicators
Junior (0-2 years)
- Basic flight and hotel bookings
- Customer service skills
- Understanding of travel documentation
- Simple itinerary creation
Mid (2-5 years)
- Complex travel arrangements
- Fare rules and regulations
- Group booking management
- Travel policy compliance
Senior (5+ years)
- Team leadership and training
- Crisis management
- Corporate travel management
- Advanced booking optimization
Red Flags to Watch For
- No knowledge of basic airline terminology and codes
- Lack of attention to detail in booking procedures
- Poor understanding of international travel requirements
- No experience with customer service or problem-solving
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