MCO
MCO (Miscellaneous Charge Order) is a standard document used in the travel industry. It's like a payment voucher or credit note that travel agents use to handle various transactions that can't be processed through regular airline tickets. Think of it as a special payment slip that travel professionals use to charge for extra services, make refunds, or collect additional fees. It's similar to a gift certificate or store credit, but specifically for the travel industry. When you see this term in a resume, it indicates that the candidate has experience handling financial transactions and customer service in a travel agency setting.
Examples in Resumes
Processed over 200 MCO transactions monthly for flight changes and upgrades
Managed customer refunds through MCO and voucher systems
Trained new staff on MCO procedures and documentation
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Associations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How do you handle complex MCO situations involving multiple vendors and refunds?
Expected Answer: A senior agent should explain their process for managing complicated transactions, including documentation, communication with vendors, and ensuring proper accounting procedures are followed.
Q: Can you describe a situation where you improved the MCO processing system in your agency?
Expected Answer: Look for answers that show leadership in streamlining processes, training others, and implementing better tracking systems for MCO transactions.
Mid Level Questions
Q: What are the different types of MCOs you've worked with and their purposes?
Expected Answer: Should be able to explain various uses of MCOs such as excess baggage charges, tour deposits, refunds, and service fees, with examples from their experience.
Q: How do you ensure accuracy when issuing MCOs?
Expected Answer: Should discuss verification procedures, double-checking details, and following agency protocols for issuing and tracking MCOs.
Junior Level Questions
Q: What is an MCO and when would you use one?
Expected Answer: Should be able to explain that an MCO is a payment document used for special charges or refunds in travel transactions, with basic examples of common uses.
Q: What information needs to be included on an MCO?
Expected Answer: Should know basic required fields like passenger name, amount, purpose of charge, and validation information.
Experience Level Indicators
Junior (0-1 years)
- Basic MCO processing
- Simple refund handling
- Standard documentation procedures
- Basic customer service skills
Mid (1-3 years)
- Complex MCO transactions
- Multiple vendor coordination
- Problem resolution
- Procedure training
Senior (3+ years)
- Process improvement
- Staff training and supervision
- Complex problem solving
- Policy development
Red Flags to Watch For
- Unfamiliarity with basic MCO documentation
- Lack of attention to detail in financial transactions
- Poor understanding of refund processes
- Limited knowledge of travel industry regulations
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