GDS
GDS (Global Distribution System) is a worldwide booking system that travel agents use to access and book flights, hotels, car rentals, and other travel services. Think of it like a massive digital marketplace that connects travel agencies with airlines, hotels, and other travel providers. The main systems include Sabre, Amadeus, and Travelport's Galileo and Worldspan. When you see GDS experience mentioned in a resume, it means the person knows how to use these booking systems to find and reserve travel arrangements for customers.
Examples in Resumes
Processed over 200 monthly bookings using GDS systems including Sabre and Amadeus
Trained junior staff on Global Distribution System (GDS) operations
Managed complex itineraries through GDS platforms while maintaining 98% accuracy rate
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Industry Associations
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-city booking with mixed carriers and specific customer requirements?
Expected Answer: Look for answers that demonstrate experience in managing complicated itineraries, knowledge of different airline partnerships, and ability to find creative solutions while following booking policies.
Q: How do you stay updated with airline schedule changes and how do you manage disrupted bookings?
Expected Answer: Should explain their process for monitoring bookings, handling schedule changes, and rebooking passengers while maintaining customer satisfaction and following airline policies.
Mid Level Questions
Q: What's your process for finding the best fare options for a client?
Expected Answer: Should describe how they compare different fare types, use various GDS commands to search for alternatives, and consider client preferences and budget.
Q: How do you handle group bookings in the GDS?
Expected Answer: Should explain the process of managing group reservations, including requesting group rates, managing deadlines, and handling name changes.
Junior Level Questions
Q: What are the basic elements of a PNR (Passenger Name Record)?
Expected Answer: Should be able to list essential components like passenger names, itinerary, contact information, and ticketing details.
Q: How do you verify fare rules before making a booking?
Expected Answer: Should demonstrate basic knowledge of checking fare restrictions, change policies, and baggage allowances.
Experience Level Indicators
Junior (0-2 years)
- Basic flight and hotel bookings
- Simple itinerary creation
- Basic fare searches
- Customer service skills
Mid (2-5 years)
- Complex itinerary management
- Group booking handling
- Fare optimization
- Schedule change management
Senior (5+ years)
- Advanced problem-solving for complex bookings
- Team leadership and training
- Corporate travel policy implementation
- Crisis management during travel disruptions
Red Flags to Watch For
- No knowledge of major GDS platforms (Sabre, Amadeus, or Galileo)
- Unfamiliarity with basic airline terminology and codes
- Poor attention to detail in booking processes
- Lack of experience with customer service
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