Recruiter's Glossary

Examples: FIT • Itinerary • Fare Basis

Void Ticket

Term from Travel Agencies industry explained for recruiters

A void ticket is a term used in the travel industry for a canceled or nullified airline ticket. When travel agents or airline staff 'void' a ticket, they cancel it completely as if it was never issued. This usually needs to be done within 24 hours of booking to avoid penalties. Understanding void tickets is important because it's a common task in travel agencies and airlines, showing that a candidate knows how to handle booking corrections and customer service situations. This is different from a refund, which happens after the 24-hour window and involves more complex procedures.

Examples in Resumes

Processed over 200 void tickets monthly with 100% accuracy in compliance with airline policies

Trained new staff on void ticket procedures and refund processes

Managed customer service for voided tickets and booking modifications

Typical job title: "Travel Agents"

Also try searching for:

Travel Consultant Airline Reservation Agent Corporate Travel Agent Booking Specialist Travel Coordinator Airline Ticket Agent

Where to Find Travel Agents

Professional Networks

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where a customer demands a void ticket after the 24-hour window has passed?

Expected Answer: A senior agent should explain the process of explaining airline policies to customers, offering alternatives like refunds or changes, and maintaining professional customer service while adhering to policy guidelines.

Q: Describe your experience training others on void ticket procedures.

Expected Answer: Should demonstrate leadership skills, ability to create training materials, and experience in teaching others about airline policies, GDS systems, and proper documentation procedures.

Mid Level Questions

Q: What are the key differences between voiding a ticket and processing a refund?

Expected Answer: Should explain the 24-hour void window, differences in processing times, financial implications, and various airline policies regarding both procedures.

Q: How do you handle void tickets for complex bookings with multiple passengers and segments?

Expected Answer: Should demonstrate knowledge of handling group bookings, understanding of different airline policies, and attention to detail in processing multiple void tickets.

Junior Level Questions

Q: What is the standard timeframe for voiding a ticket?

Expected Answer: Should know the basic 24-hour void window and understand that this is an industry standard for most airlines.

Q: What information do you need to process a void ticket?

Expected Answer: Should list basic requirements like ticket number, passenger name, booking reference, and understand the importance of timing and documentation.