E-ticket
An E-ticket (electronic ticket) is the modern way of documenting travel bookings, replacing traditional paper tickets. Travel agents and airlines use e-ticketing systems to create, store, and manage customer flight and travel reservations digitally. This system makes it easier to track bookings, make changes, and process refunds compared to old paper tickets. When you see this term on a resume, it usually means the person has experience with various booking systems like Amadeus, Sabre, or Travelport that handle e-tickets.
Examples in Resumes
Processed over 500 E-ticket bookings monthly using Amadeus reservation system
Managed customer service for E-tickets and Electronic tickets including changes and cancellations
Trained new staff on E-ticketing procedures and troubleshooting
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Industry Associations
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-leg journey e-ticket booking with multiple changes?
Expected Answer: A senior agent should explain the process of managing complex bookings, including coordinating multiple airlines, handling schedule changes, ensuring correct fare calculations, and maintaining clear communication with the customer throughout the process.
Q: What strategies have you implemented to reduce e-ticket booking errors in your team?
Expected Answer: Should discuss quality control measures, training programs, double-check procedures, and how to use booking system features to prevent common mistakes.
Mid Level Questions
Q: What is your process for handling e-ticket refunds and exchanges?
Expected Answer: Should explain the standard procedures for processing refunds, understanding airline policies, calculating fees, and managing customer expectations.
Q: How do you handle e-ticket booking system downtime?
Expected Answer: Should describe backup procedures, alternative booking methods, and how to manage customer service during system issues.
Junior Level Questions
Q: What information must be included in an e-ticket?
Expected Answer: Should list essential elements like passenger name, flight details, booking reference, fare information, and baggage allowance.
Q: How do you explain e-ticket procedures to first-time travelers?
Expected Answer: Should demonstrate ability to clearly communicate check-in procedures, documentation requirements, and how to access their e-ticket information.
Experience Level Indicators
Junior (0-1 years)
- Basic e-ticket booking and issuing
- Customer service fundamentals
- Understanding of basic airline terms
- Simple reservation modifications
Mid (2-4 years)
- Complex booking management
- Handling refunds and exchanges
- Multiple booking system experience
- Problem-solving booking issues
Senior (5+ years)
- Team leadership and training
- Complex itinerary management
- Crisis management
- Policy development and implementation
Red Flags to Watch For
- No knowledge of major booking systems (Amadeus, Sabre, etc.)
- Unfamiliarity with airline fare rules and ticket policies
- Poor attention to detail in booking procedures
- Lack of customer service experience
Related Terms
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