Group Booking
Group Booking refers to the process of arranging travel services for multiple people traveling together. This could include booking flights, hotels, tours, or transportation for groups like corporate teams, school trips, family reunions, or tour groups. Travel professionals use this term to describe managing reservations, negotiating special rates, and coordinating logistics for groups typically consisting of 10 or more travelers. It's different from individual bookings because it often involves special pricing, contracts, and more complex coordination.
Examples in Resumes
Managed Group Booking operations for corporate clients with annual revenue of $2M
Negotiated Group Bookings for international tours averaging 30+ passengers
Coordinated Group Travel arrangements for educational institutions and sports teams
Typical job title: "Group Travel Coordinators"
Also try searching for:
Where to Find Group Travel Coordinators
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How do you handle a situation where a large group booking needs to be modified last minute?
Expected Answer: Look for answers demonstrating crisis management skills, knowledge of cancellation policies, ability to negotiate with vendors, and experience in finding quick alternative solutions while maintaining client satisfaction.
Q: What strategies do you use to maximize revenue from group bookings?
Expected Answer: Should discuss negotiating volume discounts, understanding peak vs. off-peak pricing, building relationships with suppliers, and knowledge of market rates and competitive pricing strategies.
Mid Level Questions
Q: How do you manage group booking contracts and what key elements do you look for?
Expected Answer: Should mention attention to cancellation policies, payment schedules, room block management, attrition clauses, and experience in negotiating favorable terms for clients.
Q: Describe your process for handling a group booking from inquiry to completion.
Expected Answer: Should outline steps including initial consultation, proposal creation, contract negotiation, collecting deposits, coordinating with vendors, managing rooming lists, and handling final payments.
Junior Level Questions
Q: What information do you need to collect when taking a group booking inquiry?
Expected Answer: Should mention basics like group size, dates, destination, budget, special requirements, contact information, and timeline for decision-making.
Q: How would you handle collecting payments from multiple people in a group?
Expected Answer: Should demonstrate knowledge of payment tracking systems, deposit schedules, and methods for organizing individual payments within a group booking.
Experience Level Indicators
Junior (0-2 years)
- Basic reservation systems knowledge
- Customer service skills
- Understanding of travel documentation requirements
- Basic group coordination abilities
Mid (2-5 years)
- Contract negotiation
- Group pricing strategies
- Vendor relationship management
- Problem-solving for complex itineraries
Senior (5+ years)
- Strategic partnership development
- Revenue optimization
- Crisis management
- Team leadership and training
Red Flags to Watch For
- No experience with travel booking systems
- Poor attention to detail in coordinating group logistics
- Lack of knowledge about travel industry regulations
- Weak communication or organizational skills
Need more hiring wisdom? Check these out...
Beyond Borders: Mastering the Art of a Global Onboarding Calendar
How Internal Gig Marketplaces Revolutionize Employee Development
Step Into Our World: How Pre-Recorded Virtual Workplace Tours Are Changing The Recruitment Game
