Galileo
Galileo is one of the main computer systems used by travel agencies and airlines to book flights, hotels, and other travel services. Think of it as a massive electronic catalog that travel agents use to check prices, schedules, and make reservations for their clients. It's similar to other systems like Sabre or Amadeus. When you see this on a resume, it means the person knows how to use this booking tool to find and reserve travel arrangements efficiently. You might also hear it called a "Global Distribution System" or "GDS," which is just a fancy way of saying it's a worldwide booking system.
Examples in Resumes
Processed over 200 monthly bookings using Galileo reservation system
Trained new staff on Galileo and Galileo Desktop booking procedures
Managed complex international itineraries through Galileo GDS
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Training Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-city international booking with mixed airlines in Galileo?
Expected Answer: A senior agent should explain the process of building a multi-segment itinerary, checking fare rules, and ensuring compatible connections between different airlines while optimizing for the best price and schedule.
Q: How do you handle group bookings and negotiate rates using Galileo?
Expected Answer: Should describe the process of managing group reservations, accessing special group rates, and coordinating multiple passenger bookings while maintaining organization and accuracy.
Mid Level Questions
Q: What are the key Galileo commands you use most frequently and why?
Expected Answer: Should be able to describe basic booking commands, fare display, seat selection, and passenger name record (PNR) creation, explaining how these help in daily booking activities.
Q: How do you handle reservation changes and cancellations in Galileo?
Expected Answer: Should explain the process of modifying existing bookings, understanding fare rules, and managing change fees while maintaining good customer service.
Junior Level Questions
Q: How do you search for flight availability in Galileo?
Expected Answer: Should demonstrate basic knowledge of searching flights between cities, checking different dates, and understanding basic fare displays.
Q: What information do you need to create a basic passenger booking?
Expected Answer: Should list essential elements like passenger names, contact details, travel dates, and payment information needed for a simple reservation.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Simple itinerary creation
- Customer data entry
- Basic fare searches
Mid (1-3 years)
- Complex itinerary management
- Fare rules interpretation
- Schedule changes handling
- Group booking coordination
Senior (3+ years)
- Advanced booking techniques
- Team training and supervision
- Complex fare construction
- Problem-solving for difficult itineraries
Red Flags to Watch For
- No knowledge of basic airline codes and airport codes
- Unable to demonstrate basic booking procedures
- Lack of attention to detail in itinerary creation
- Poor understanding of fare rules and ticket restrictions
