Worldspan
Worldspan is a widely used booking and reservation system that travel agents use to search for and book flights, hotels, and car rentals. Think of it as a specialized search engine and booking tool specifically for the travel industry. It's one of several Global Distribution Systems (GDS) that connect travel agencies with airlines, hotels, and other travel services. When you see Worldspan mentioned in a resume, it typically means the person has experience using this system to make travel arrangements and reservations for clients.
Examples in Resumes
Processed over 200 monthly bookings using Worldspan and Worldspan Go! systems
Trained new staff members on Worldspan reservation procedures
Managed corporate travel accounts using Worldspan booking platform
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-city international booking with specific client requirements?
Expected Answer: A senior agent should explain their process for managing complex itineraries, including considering time zones, connection times, visa requirements, and how they would use Worldspan to find the most efficient routing and best fares.
Q: How do you train new staff on Worldspan while maintaining agency efficiency?
Expected Answer: Should demonstrate leadership skills, explain training methods, common challenges new users face, and how to maintain productivity while supporting new team members.
Mid Level Questions
Q: What are your strategies for finding the best fares using Worldspan?
Expected Answer: Should explain how to use various search modifiers, understanding fare rules, and techniques for finding alternative routings to get better prices.
Q: How do you handle schedule changes and rebookings in Worldspan?
Expected Answer: Should describe the process of identifying schedule changes, understanding airline policies, and efficiently rebooking clients while maintaining their preferences.
Junior Level Questions
Q: What are the basic commands you use most often in Worldspan?
Expected Answer: Should be able to explain basic availability search, booking, and passenger name record (PNR) creation commands.
Q: How do you verify and collect passenger information for a booking?
Expected Answer: Should explain the essential information needed for bookings and how to accurately enter it into the system.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Simple itinerary creation
- Customer service basics
- Understanding of travel terminology
Mid (2-4 years)
- Complex travel arrangements
- Fare rules interpretation
- Schedule change handling
- Corporate travel policies
Senior (5+ years)
- Training and team leadership
- Complex international bookings
- Crisis management
- Account management
Red Flags to Watch For
- No knowledge of basic travel industry terminology
- Inability to demonstrate basic Worldspan commands
- Poor understanding of airline fare rules and ticketing
- Lack of customer service experience
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