GDS (Global Distribution System)
A Global Distribution System (GDS) is like a massive digital marketplace that travel professionals use to book flights, hotels, car rentals, and other travel services. Think of it as a central hub that connects travel agencies with airlines, hotels, and other travel suppliers. The most well-known GDS platforms are Sabre, Amadeus, and Travelport. Travel agents and booking professionals use these systems daily to compare prices, check availability, and make reservations for their clients. It's similar to the booking websites regular people use (like Expedia), but much more powerful and designed for professional use.
Examples in Resumes
Processed over 200 bookings monthly using GDS and Global Distribution System
Trained junior staff on Sabre GDS and Amadeus GDS platforms
Achieved 95% booking accuracy rate while using multiple GDS systems
Managed corporate travel arrangements through Global Distribution System platforms
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Organizations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-leg journey with mixed GDS bookings?
Expected Answer: A senior agent should explain their process for managing complex itineraries, including coordination between different GDS systems, ensuring seamless connections, and maintaining booking accuracy while following fare rules.
Q: How do you train new staff on GDS systems?
Expected Answer: Should demonstrate teaching experience, mention creating training materials, common pitfalls to avoid, and methods for ensuring new staff become proficient in GDS usage.
Mid Level Questions
Q: What steps do you take to modify an existing booking in a GDS?
Expected Answer: Should explain the process of checking fare rules, making changes within policy, handling schedule changes, and ensuring all segments are properly updated.
Q: How do you handle GDS system downtime?
Expected Answer: Should discuss backup procedures, alternative booking methods, and how to manage customer expectations during system issues.
Junior Level Questions
Q: What are the basic components of a GDS booking?
Expected Answer: Should be able to list basic elements like passenger information, itinerary details, pricing, and booking codes.
Q: How do you verify availability and pricing in a GDS?
Expected Answer: Should explain basic search functions, reading availability displays, and understanding basic fare displays.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Simple itinerary creation
- Basic GDS commands
- Customer service skills
Mid (2-4 years)
- Complex itinerary management
- Fare rules and pricing knowledge
- Multiple GDS platform expertise
- Problem-solving booking issues
Senior (5+ years)
- Advanced booking techniques
- Training and team leadership
- Crisis management
- Corporate travel policy expertise
Red Flags to Watch For
- No hands-on experience with any major GDS platform
- Lack of knowledge about basic travel industry terms
- Poor attention to detail in booking procedures
- No understanding of fare rules and travel policies
- Limited customer service experience
Need more hiring wisdom? Check these out...
Beyond Borders: Mastering the Art of a Global Onboarding Calendar
Workforce Solutions Aggregators: The Next Big Thing You Didn't Know You Needed
Speak Their Language: How Localized Job Descriptions Unlock Regional Talent
