Worldspan
Worldspan is a computerized booking system widely used in the travel industry to book flights, hotels, and other travel services. It's one of the major Global Distribution Systems (GDS) that travel agents and travel companies use to access and book travel products from multiple providers all in one place. Think of it like a massive digital marketplace specifically for travel services. It's similar to other systems like Sabre and Amadeus. Travel professionals use Worldspan to check prices, availability, and make reservations for their clients without having to contact each airline or hotel separately.
Examples in Resumes
Processed over 200 daily bookings using Worldspan GDS system
Trained new travel agents on Worldspan reservation procedures
Achieved advanced certification in Worldspan booking platform
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Industry Associations
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-leg international booking with mixed airlines and hotels?
Expected Answer: A senior agent should explain the process of building a complex itinerary, including fare rules, connection times, and booking across multiple carriers while ensuring the best value for the client.
Q: How do you train new staff on Worldspan systems?
Expected Answer: Should discuss creating training materials, hands-on practice sessions, common troubleshooting scenarios, and methods to verify booking accuracy.
Mid Level Questions
Q: What are the key Worldspan commands you use most frequently?
Expected Answer: Should be able to describe basic booking commands, fare display, and passenger name record (PNR) creation processes in simple terms.
Q: How do you handle booking changes and cancellations in Worldspan?
Expected Answer: Should explain the process of modifying reservations, understanding fare rules, and managing change fees and refunds.
Junior Level Questions
Q: Can you explain the basic steps to make a flight reservation in Worldspan?
Expected Answer: Should be able to describe the basic process of searching flights, checking availability, and creating a simple booking.
Q: How do you verify that a booking is confirmed in Worldspan?
Expected Answer: Should explain how to check reservation status, confirm ticket numbers, and verify passenger details.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Simple itinerary creation
- Basic fare searches
- Customer service skills
Mid (1-3 years)
- Complex travel arrangements
- Handling schedule changes
- Fare rules knowledge
- Group booking management
Senior (3+ years)
- Training and mentoring
- Complex international bookings
- Crisis management
- Corporate travel policies
Red Flags to Watch For
- No knowledge of basic travel industry terms
- Lack of customer service experience
- Unable to describe basic booking procedures
- No understanding of fare rules and ticket restrictions
Related Terms
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