Galileo
Galileo is one of the main booking systems used in the travel industry to search and book flights, hotels, car rentals, and other travel services. It's like a specialized search engine that travel agents and airline staff use to find and reserve travel arrangements for customers. Similar systems include Sabre and Amadeus. These systems are often called Global Distribution Systems (GDS) and they serve as the connection point between travel providers (like airlines and hotels) and travel sellers (like travel agencies). Think of it as a massive electronic travel marketplace that helps organize and book travel services.
Examples in Resumes
Processed over 200 airline reservations daily using Galileo booking system
Trained new staff on Galileo GDS platform for efficient travel bookings
Managed complex international itineraries through Galileo and Galileo International
Typical job title: "Travel Consultants"
Also try searching for:
Where to Find Travel Consultants
Professional Networks
Job Boards
Training Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-city booking with mixed cabin classes and specific airline preferences?
Expected Answer: A senior agent should explain the process of building a complex itinerary, including fare comparison, alternative routing options, and how to maximize value for the client while meeting their specific requirements.
Q: Describe how you would manage a group booking for 50 people with different departure points.
Expected Answer: Should demonstrate knowledge of group booking procedures, fare negotiations, managing deposits, and coordinating multiple departure points while maintaining organized documentation.
Mid Level Questions
Q: What steps do you take when dealing with a flight cancellation?
Expected Answer: Should explain the process of finding alternative flights, understanding airline policies, rebooking procedures, and communicating effectively with clients.
Q: How do you handle fare rules and ticket exchanges?
Expected Answer: Should show understanding of fare rules interpretation, calculating exchange penalties, and proper documentation of changes.
Junior Level Questions
Q: What are the basic steps to make a simple flight booking in Galileo?
Expected Answer: Should be able to explain the basic sequence: checking availability, selecting flights, entering passenger details, and creating a passenger name record (PNR).
Q: How do you verify fare availability and pricing?
Expected Answer: Should demonstrate basic knowledge of fare display commands and understanding how to find and verify available fares for a given route.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Simple itinerary creation
- Customer service basics
- Understanding of travel terminology
Mid (2-4 years)
- Complex itinerary management
- Fare rules and ticket exchanges
- Group booking handling
- Problem-solving for travel disruptions
Senior (5+ years)
- Advanced fare construction
- Corporate travel management
- Staff training and supervision
- Crisis management and resolution
Red Flags to Watch For
- No knowledge of basic travel industry terminology
- Inability to demonstrate basic booking process
- Lack of customer service experience
- No understanding of airline schedules and routes
