Amadeus
Amadeus is one of the largest booking and travel technology systems used by airlines, hotels, and travel agencies worldwide. Think of it as a massive digital marketplace where travel companies can list their services, and travel agents can book them for customers. It's similar to other systems like Sabre or Travelport. When someone mentions Amadeus experience on their resume, they typically mean they know how to use this system to book flights, handle reservations, or manage travel arrangements. It's essentially the industry-standard tool that connects travel suppliers (like airlines) with travel sellers (like travel agencies).
Examples in Resumes
Processed over 200 daily bookings using Amadeus reservation system
Trained new staff on Amadeus GDS platform for flight and hotel bookings
Managed complex international itineraries through Amadeus booking system
Typical job title: "Travel Consultants"
Also try searching for:
Where to Find Travel Consultants
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-city booking with mixed carriers and specific customer requirements?
Expected Answer: A senior agent should explain their process for managing complex itineraries, including fare optimization, schedule coordination, and handling special requests while following company policies.
Q: How do you train new staff on Amadeus systems?
Expected Answer: Should demonstrate experience in creating training materials, conducting hands-on sessions, and monitoring new users' progress while ensuring they follow booking procedures and avoid common mistakes.
Mid Level Questions
Q: How do you handle schedule changes and disruptions in Amadeus?
Expected Answer: Should be able to explain the process of identifying schedule changes, rebooking passengers, and communicating with customers about alterations to their travel plans.
Q: What are the key steps in processing a refund through Amadeus?
Expected Answer: Should explain the refund workflow, including checking fare rules, calculating penalties, and processing the refund while maintaining proper documentation.
Junior Level Questions
Q: What are the basic steps to make a simple flight booking in Amadeus?
Expected Answer: Should be able to explain the basic booking process: checking availability, selecting flights, entering passenger details, and confirming reservations.
Q: How do you verify fare rules and baggage allowances in Amadeus?
Expected Answer: Should demonstrate knowledge of basic command entries to check fare conditions and baggage policies for different ticket types.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Simple ticket issuance
- Customer data entry
- Basic schedule changes
Mid (1-3 years)
- Complex itinerary management
- Fare calculations and rules
- Group bookings
- Refund processing
Senior (3+ years)
- Training and team leadership
- Complex fare construction
- Crisis management
- Policy implementation
Red Flags to Watch For
- No knowledge of basic travel industry terminology
- Unable to demonstrate understanding of booking processes
- Lack of customer service experience
- No familiarity with airline regulations and policies
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