Recruiter's Glossary

Examples: Consolidator Fares • Client Profiling • GDS (Global Distribution System)

Booking Terms

Term from Travel Services industry explained for recruiters

Booking Terms refers to the rules, conditions, and policies that govern travel reservations and cancellations. Travel industry professionals use these to manage customer expectations and protect both the business and clients. This includes policies about deposits, cancellation fees, refund conditions, and payment schedules. Understanding booking terms is crucial for anyone working in travel services, as they need to clearly explain these conditions to customers and handle situations when changes or cancellations occur.

Examples in Resumes

Managed customer inquiries and explained Booking Terms and conditions for international travel packages

Created simplified Booking Terms and Conditions documentation for travel agency website

Handled disputes and refunds in accordance with company Booking Terms

Updated Terms of Booking to comply with new travel regulations

Typical job title: "Travel Consultants"

Also try searching for:

Travel Agent Reservations Specialist Booking Coordinator Travel Advisor Tourism Consultant Reservation Agent Travel Services Coordinator

Where to Find Travel Consultants

Professional Associations

Online Communities

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where a client disputes cancellation fees despite clearly stated booking terms?

Expected Answer: A senior travel professional should explain their approach to conflict resolution, including reviewing documentation, explaining terms clearly, finding compromise solutions when possible, and maintaining professional relationships while enforcing policies.

Q: How do you stay updated with changing travel regulations and adjust booking terms accordingly?

Expected Answer: Should discuss methods for monitoring industry changes, updating documentation, communicating changes to team and clients, and implementing new procedures while maintaining compliance.

Mid Level Questions

Q: What key elements do you ensure are clearly communicated in booking terms?

Expected Answer: Should mention payment schedules, cancellation policies, refund conditions, travel insurance requirements, and any specific terms related to different types of bookings (groups, special events, peak seasons).

Q: How do you explain complex booking terms to clients in a way they can understand?

Expected Answer: Should demonstrate ability to simplify complex terms, use examples, provide written summaries, and ensure client understanding through confirmation questions.

Junior Level Questions

Q: What are the basic components of booking terms?

Expected Answer: Should be able to list basic elements like deposit requirements, payment deadlines, cancellation fees, and refund policies.

Q: How do you document that a client has agreed to booking terms?

Expected Answer: Should explain process of obtaining client acknowledgment through signatures, email confirmations, or electronic acceptance, and proper documentation storage.