ADM
ADM stands for Agency Debit Memo, which is an important billing document in the travel industry. It's like an invoice that airlines send to travel agencies when there are discrepancies in ticket pricing, refunds, or commission calculations. Think of it as a correction notice that helps keep financial records accurate between airlines and travel agencies. Travel agencies need to manage these carefully because they affect their bottom line and relationship with airlines. Being good at handling ADMs is a key skill for travel agency accounting and ticketing staff.
Examples in Resumes
Reduced ADM charges by 45% through improved ticket auditing processes
Managed and resolved ADM disputes with major airlines
Developed training program for new staff on ADM prevention and handling
Typical job title: "Travel Agency Accountants"
Also try searching for:
Where to Find Travel Agency Accountants
Professional Associations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you implement an ADM reduction strategy for a large travel agency?
Expected Answer: A strong answer should include creating staff training programs, implementing quality control procedures, establishing airline relationships, and using automation tools to prevent common ADM triggers.
Q: How do you handle complex airline billing disputes?
Expected Answer: Should demonstrate knowledge of negotiation with airlines, documentation requirements, dispute resolution processes, and understanding of airline contracts and fare rules.
Mid Level Questions
Q: What are common causes of ADMs and how do you prevent them?
Expected Answer: Should identify incorrect fare calculations, missing taxes, wrong booking classes, and explain preventive measures like double-checking fares and following airline policies.
Q: Explain your process for reviewing and validating ADMs.
Expected Answer: Should describe systematic approach to checking fare calculations, reviewing booking history, verifying airline policies, and documentation management.
Junior Level Questions
Q: What is an ADM and why is it important?
Expected Answer: Should explain that it's a billing adjustment from airlines to travel agencies and its impact on agency finances and operations.
Q: How do you organize and track received ADMs?
Expected Answer: Should mention basic filing systems, spreadsheet tracking, and following up with airlines and internal staff for resolution.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of airline ticketing
- Filing and tracking ADMs
- Basic fare calculations
- Understanding travel agency operations
Mid (2-5 years)
- ADM dispute handling
- Airline policy compliance
- Training junior staff
- Quality control procedures
Senior (5+ years)
- Strategic ADM management
- Airline relationship management
- Process improvement
- Team leadership
Red Flags to Watch For
- No knowledge of basic airline ticketing processes
- Lack of attention to detail in financial matters
- Poor communication skills
- No experience with airline booking systems
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