ACM
ACM (Agency Content Management) is a common system that travel agencies use to handle airline ticket bookings, hotel reservations, and travel packages. It helps travel agents organize and manage flight schedules, pricing, and customer bookings all in one place. Think of it as a specialized tool that travel professionals use daily to book and manage travel arrangements for their clients. It's similar to other booking systems like Sabre or Amadeus. When you see ACM mentioned in a resume, it typically means the person has experience with professional travel booking systems.
Examples in Resumes
Processed over 200 monthly bookings using ACM system
Trained new staff on ACM booking procedures
Managed customer reservations through ACM and achieved 98% accuracy rate
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Associations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How do you handle complex multi-leg international bookings in ACM?
Expected Answer: A senior agent should explain their process for managing complicated itineraries, including handling different time zones, connection times, and ensuring all segments are properly linked and documented.
Q: How do you train new staff on ACM systems?
Expected Answer: Should demonstrate experience in creating training materials, conducting hands-on sessions, and establishing best practices for new users of the system.
Mid Level Questions
Q: How do you handle booking changes and cancellations in ACM?
Expected Answer: Should explain the process of modifying reservations, understanding cancellation policies, and managing customer expectations while using the system.
Q: What steps do you take to ensure booking accuracy in ACM?
Expected Answer: Should discuss double-checking procedures, verification steps, and common pitfalls to avoid when making reservations.
Junior Level Questions
Q: What are the basic steps to make a flight booking in ACM?
Expected Answer: Should be able to explain the fundamental process of entering passenger information, searching flights, and completing a basic reservation.
Q: How do you access and interpret flight availability in ACM?
Expected Answer: Should demonstrate understanding of how to search for flights, read basic availability displays, and identify suitable options for customers.
Experience Level Indicators
Junior (0-1 years)
- Basic flight and hotel bookings
- Customer data entry
- Simple itinerary creation
- Basic fare searches
Mid (1-3 years)
- Complex itinerary management
- Group booking handling
- Fare rules interpretation
- Booking modifications and problem-solving
Senior (3+ years)
- Advanced booking strategies
- Staff training and supervision
- Complex international travel arrangements
- Crisis management and problem resolution
Red Flags to Watch For
- No knowledge of basic airline terminology
- Unfamiliarity with standard booking procedures
- Lack of attention to detail in reservation management
- Poor understanding of travel documentation requirements
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