Codeshare
Codeshare is a business arrangement between airlines where they share flight numbers and sell tickets for each other's flights. Think of it like a partnership between airlines - when one airline lets another airline sell seats on their planes. For travel agents and airline staff, this means they can book customers on more routes and offer more flexible travel options, even if their main airline doesn't fly to certain destinations directly. It's similar to how retail stores might carry products from different brands to offer more choices to customers. When you see this term in resumes, it usually indicates experience with airline reservation systems and understanding of airline partnerships.
Examples in Resumes
Managed Codeshare agreements between major airlines, increasing booking options by 40%
Trained staff on Codeshare booking procedures and partnership regulations
Successfully implemented new Codeshare routes, expanding customer travel options
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Industry Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex codeshare situation where multiple airlines are involved in a single itinerary?
Expected Answer: Should demonstrate understanding of multi-airline coordination, problem-solving abilities, and knowledge of various booking systems and regulations across different carriers.
Q: Describe a situation where you improved a codeshare partnership process.
Expected Answer: Should show experience in analyzing partnership effectiveness, implementing improvements, and understanding both customer service and business aspects of airline collaborations.
Mid Level Questions
Q: What are the main benefits and challenges of codeshare agreements for customers?
Expected Answer: Should explain how codeshares affect ticket pricing, baggage handling, frequent flyer programs, and overall customer experience.
Q: How do you stay updated with changes in codeshare agreements and communicate them to customers?
Expected Answer: Should demonstrate knowledge of industry communications, customer service skills, and ability to explain complex travel arrangements clearly.
Junior Level Questions
Q: What is a codeshare agreement and how does it work?
Expected Answer: Should be able to explain the basic concept of airlines sharing flights and how this affects booking procedures and customer service.
Q: How do you identify a codeshare flight in a booking system?
Expected Answer: Should know how to recognize shared flight numbers and explain the difference between operating and marketing carriers.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of airline partnerships
- Booking simple codeshare flights
- Customer service fundamentals
- Basic knowledge of reservation systems
Mid (2-5 years)
- Complex itinerary planning
- Partnership agreement knowledge
- Problem-solving for multi-airline bookings
- Advanced reservation system expertise
Senior (5+ years)
- Strategic partnership management
- Team training and development
- Process improvement
- Industry partnership negotiations
Red Flags to Watch For
- No knowledge of basic airline terminology
- Unfamiliarity with major airline alliances
- Lack of customer service experience
- No experience with reservation systems
- Poor understanding of international travel regulations
Related Terms
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