Recruiter's Glossary

Examples: Care Coordination • Practice Analytics • Credentialing

Virtual Care

Term from Medical Practice industry explained for recruiters

Virtual Care refers to providing healthcare services remotely, using technology like video calls, phone calls, or messaging systems. It's similar to telemedicine or telehealth, but covers a broader range of services. Healthcare providers use Virtual Care to conduct patient consultations, monitor health conditions, and provide medical advice without requiring in-person visits. This approach became especially important during the COVID-19 pandemic and continues to be a growing part of modern healthcare delivery. Think of it as a doctor's appointment that happens through a computer or smartphone instead of in a medical office.

Examples in Resumes

Managed implementation of Virtual Care platform serving 5,000+ patients monthly

Coordinated Virtual Care and Telehealth services for rural medical practices

Led training programs for medical staff transitioning to Virtual Care delivery systems

Typical job title: "Virtual Care Providers"

Also try searching for:

Telehealth Coordinator Virtual Care Nurse Remote Healthcare Provider Digital Health Specialist Virtual Care Physician Telemedicine Provider Virtual Care Manager

Where to Find Virtual Care Providers

Professional Organizations

Job Boards

Networking

Example Interview Questions

Senior Level Questions

Q: How would you handle the implementation of a new Virtual Care system across multiple medical practices?

Expected Answer: Look for answers that demonstrate experience in change management, staff training, technical integration, and ensuring patient satisfaction. They should mention considerations like HIPAA compliance, user training, and workflow optimization.

Q: What strategies would you use to improve patient engagement in Virtual Care?

Expected Answer: Strong answers should include patient education methods, user-friendly technology solutions, clear communication protocols, and ways to measure and improve patient satisfaction and outcomes.

Mid Level Questions

Q: How do you ensure patient privacy and security during Virtual Care sessions?

Expected Answer: Candidates should discuss HIPAA compliance, secure video platforms, patient consent procedures, and proper documentation practices.

Q: What challenges have you encountered in Virtual Care and how did you overcome them?

Expected Answer: Look for practical experience handling technical issues, patient resistance, connectivity problems, and ability to maintain quality care in remote settings.

Junior Level Questions

Q: What are the basic components needed for a Virtual Care visit?

Expected Answer: Should mention reliable internet connection, video conferencing software, proper lighting and sound, backup communication plans, and basic troubleshooting knowledge.

Q: How do you prepare patients for their first Virtual Care appointment?

Expected Answer: Should discuss providing clear instructions, technology requirements, helping patients test their setup, and gathering necessary medical information beforehand.