Patient Portal
A Patient Portal is an online system that helps medical practices communicate with their patients. It's like a secure website where patients can log in to see their health information, schedule appointments, and message their doctors. For medical staff, it's a tool that makes patient communication easier and reduces phone calls. Some common brands that provide these systems include Epic MyChart, eClinicalWorks, and Allscripts. When you see this term on a resume, it usually means the person has experience working with or implementing these systems in medical settings, whether as a healthcare worker, administrator, or IT professional.
Examples in Resumes
Trained staff and patients on using Patient Portal systems to improve communication efficiency
Implemented new Patient Portal features resulting in 40% reduction in phone calls
Managed daily operations of clinic's Patient Portal and Electronic Health Portal systems
Increased Patient Portal adoption rates by 60% through patient education initiatives
Typical job title: "Patient Portal Coordinators"
Also try searching for:
Where to Find Patient Portal Coordinators
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a major patient portal outage affecting multiple locations?
Expected Answer: Should discuss communication plans with staff and patients, backup procedures, vendor coordination, and steps to prevent future issues.
Q: How would you increase patient portal adoption rates in a large medical practice?
Expected Answer: Should mention staff training, patient education strategies, marketing materials, measuring success metrics, and addressing common resistance points.
Mid Level Questions
Q: What steps would you take to ensure patient privacy in the portal?
Expected Answer: Should discuss HIPAA compliance, secure login procedures, audit trails, and proper staff training on data security.
Q: How do you handle patient complaints about portal access issues?
Expected Answer: Should describe troubleshooting process, communication methods, documentation procedures, and when to escalate issues.
Junior Level Questions
Q: How would you help a patient who can't log into their portal account?
Expected Answer: Should demonstrate basic troubleshooting skills, knowledge of password reset procedures, and good customer service approach.
Q: What features of a patient portal do patients use most often?
Expected Answer: Should be familiar with common portal functions like appointment scheduling, messaging, lab results, and prescription refills.
Experience Level Indicators
Junior (0-2 years)
- Basic portal navigation and features
- Patient registration assistance
- Basic troubleshooting
- Customer service skills
Mid (2-4 years)
- Staff training on portal use
- Problem resolution
- Patient education programs
- Portal feature customization
Senior (4+ years)
- Portal implementation management
- Vendor relations
- Strategic planning
- Team leadership
Red Flags to Watch For
- No knowledge of HIPAA privacy requirements
- Poor customer service skills
- Lack of experience with healthcare software
- No understanding of medical office workflow
- Unable to explain basic portal features
Related Terms
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