Recruiter's Glossary

Examples: First-Class Mail • PARS (Postal Automated Redirection System) • Registered Mail

USPS

Term from Postal Services industry explained for recruiters

The United States Postal Service (USPS) is America's official mail delivery system. It's a large government organization that handles sending letters, packages, and other mail across the country. When candidates mention USPS experience, they usually mean they've worked in mail processing, delivery, customer service, or management roles within this organization. The USPS is one of the largest employers in the United States, alongside similar delivery organizations like FedEx and UPS. These organizations are often referred to as "postal services" or "mail carriers."

Examples in Resumes

Managed a team of 15 employees at USPS distribution center

Processed over 1,000 packages daily as a United States Postal Service clerk

Maintained perfect safety record as USPS mail carrier for 5 years

Typical job title: "Postal Workers"

Also try searching for:

Mail Carrier Postal Clerk Mail Handler Letter Carrier Postal Service Worker Distribution Clerk Mail Processing Clerk Postmaster

Where to Find Postal Workers

Professional Organizations

Job Resources

Online Communities

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where multiple employees call in sick during peak season?

Expected Answer: A senior postal worker should discuss contingency planning, resource allocation, prioritizing critical deliveries, and maintaining service standards while managing available staff effectively.

Q: What strategies have you implemented to improve efficiency in mail processing or delivery operations?

Expected Answer: Should demonstrate experience in process improvement, team coordination, and implementing solutions that saved time or resources while maintaining accuracy and service quality.

Mid Level Questions

Q: How do you ensure accuracy in mail sorting and delivery?

Expected Answer: Should explain organizational systems, attention to detail, double-checking procedures, and handling special delivery instructions.

Q: What safety protocols do you follow when delivering mail?

Expected Answer: Should discuss vehicle safety, proper lifting techniques, weather precautions, and dog safety awareness.

Junior Level Questions

Q: What would you do if you couldn't deliver a package?

Expected Answer: Should explain proper procedure for attempted deliveries, leaving notices, and handling undeliverable mail according to USPS guidelines.

Q: How would you handle an angry customer?

Expected Answer: Should demonstrate basic customer service skills, staying professional, following procedures, and knowing when to involve a supervisor.