Recruiter's Glossary

Examples: RevPAR (Revenue Per Available Room) • Rate Parity • FF&E (Furniture, Fixtures & Equipment)

Room Division

Term from Hotel Management industry explained for recruiters

Room Division is a core department in hotels that manages everything related to guest rooms and front-office operations. It's like the heart of a hotel, handling guest check-ins, room assignments, housekeeping, and customer service. When you see this term on a resume, it means the person has experience managing the main operations that keep a hotel running smoothly. This department typically includes the front desk, housekeeping, reservations, and guest services teams. It's sometimes also called "Rooms Division," "Rooms Operations," or "Rooms Department."

Examples in Resumes

Supervised Room Division operations for a 300-room luxury hotel

Managed Rooms Division staff of 50 employees across front desk and housekeeping

Increased Room Division guest satisfaction scores by 25% through service improvements

Typical job title: "Room Division Managers"

Also try searching for:

Rooms Division Manager Front Office Manager Director of Rooms Rooms Operations Manager Hotel Operations Manager Rooms Division Director Front of House Manager

Where to Find Room Division Managers

Professional Associations

Job Boards

Professional Networks

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where the hotel is overbooked during peak season?

Expected Answer: A senior manager should discuss their experience with managing overbookings, including relationships with other hotels for walk-overs, compensation policies, and how to maintain guest satisfaction during such situations.

Q: How do you optimize room revenue and occupancy rates?

Expected Answer: Should demonstrate understanding of revenue management, pricing strategies, working with sales teams, and using booking data to maximize profits while maintaining guest satisfaction.

Mid Level Questions

Q: How do you ensure effective communication between front desk and housekeeping?

Expected Answer: Should explain systems for coordinating room status updates, managing priority cleanings, and handling special requests between departments.

Q: What strategies do you use to improve guest satisfaction scores?

Expected Answer: Should discuss experience with guest feedback systems, training staff for better service, implementing service recovery procedures, and maintaining consistency in service standards.

Junior Level Questions

Q: What are the key responsibilities of a Room Division Manager?

Expected Answer: Should mention supervising front desk and housekeeping operations, managing guest complaints, ensuring room readiness, and maintaining service standards.

Q: How do you handle a difficult guest situation?

Expected Answer: Should demonstrate basic knowledge of customer service principles, problem-solving skills, and understanding of when to escalate issues to senior management.