Recruiter's Glossary

Examples: Weight and Balance • AOG (Aircraft on Ground) • Baggage Handling System

Reservation System

Term from Airlines industry explained for recruiters

A Reservation System is a computer program that helps airlines and travel companies manage bookings, seats, and customer information. Think of it like a digital booking manager that keeps track of who's flying when, what seats are available, and how much tickets cost. Common examples include Sabre, Amadeus, and Galileo. These systems handle everything from showing flight schedules to processing payments. When someone mentions working with a reservation system, they're talking about using software that helps organize and process travel bookings, whether it's for flights, hotels, or car rentals.

Examples in Resumes

Managed daily operations of Reservation System handling over 1,000 bookings per day

Trained staff of 15 employees on Airline Reservation System and booking procedures

Troubleshot Travel Reservation System issues and coordinated with IT support team

Typical job title: "Reservation Agents"

Also try searching for:

Booking Agent Travel Consultant Reservations Specialist Airlines Reservation Agent Travel Reservation Agent Customer Service Representative Booking Coordinator

Where to Find Reservation Agents

Professional Networks

Industry Resources

Example Interview Questions

Senior Level Questions

Q: How would you handle a system-wide reservation system outage?

Expected Answer: Should demonstrate leadership abilities, knowledge of backup procedures, customer communication strategies, and ability to coordinate with multiple departments to resolve issues.

Q: Describe your experience training others on reservation systems.

Expected Answer: Should show ability to create training materials, conduct workshops, and mentor new staff while maintaining service quality standards.

Mid Level Questions

Q: How do you handle overbooking situations?

Expected Answer: Should explain understanding of airline policies, customer service skills, and ability to find alternative solutions while maintaining professionalism.

Q: What strategies do you use to maximize revenue through the reservation system?

Expected Answer: Should discuss understanding of pricing tiers, seasonal adjustments, and ability to use system features to optimize booking patterns.

Junior Level Questions

Q: What are the basic steps to make a reservation in the system?

Expected Answer: Should be able to explain the process of entering customer information, checking availability, and confirming bookings in a clear, sequential manner.

Q: How do you handle special requests from customers?

Expected Answer: Should demonstrate knowledge of system codes for special meals, seat preferences, and accessibility requirements, plus good customer service attitude.