Rating System

Term from Casino Operations industry explained for recruiters

A Rating System in casino operations is a method used to track and evaluate casino players' gaming activity and value to the casino. It helps casino staff understand how much time and money players spend gambling, which determines their level of complimentary services (comps) like free rooms, meals, or other perks. Think of it as a loyalty program that automatically calculates player worth based on their gaming habits. Other terms for this include Player Rating System, Player Tracking System, or Casino Management System.

Examples in Resumes

Managed Rating System implementation for high-roller gaming areas

Trained staff on proper use of Player Rating System to ensure accurate player tracking

Supervised Casino Rating System operations across multiple gaming floors

Typical job title: "Casino Rating Supervisors"

Also try searching for:

Player Development Manager Casino Host Gaming Operations Manager Player Rating Manager Casino Operations Supervisor Gaming Analytics Manager

Where to Find Casino Rating Supervisors

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where a high-value player disputes their rating?

Expected Answer: A senior professional should discuss investigation procedures, documentation review, communication with players, escalation protocols, and resolution strategies while maintaining customer satisfaction and compliance with gaming regulations.

Q: What strategies would you implement to improve rating accuracy across multiple shifts?

Expected Answer: Should demonstrate knowledge of staff training programs, quality control measures, shift handover procedures, and monitoring systems to ensure consistent rating practices.

Mid Level Questions

Q: How do you determine appropriate comp levels based on player ratings?

Expected Answer: Should explain the relationship between player theoretical loss, actual play time, average bet size, and comp decisions, while considering house policies and player value.

Q: What measures do you take to prevent rating system abuse?

Expected Answer: Should discuss monitoring procedures, verification processes, staff training on fraud prevention, and regular auditing of rating entries.

Junior Level Questions

Q: What basic information is needed to create a player rating?

Expected Answer: Should list essential elements like player ID, game type, average bet, time played, buy-in amount, and basic comp guidelines.

Q: How do you calculate a player's average bet?

Expected Answer: Should explain basic observation and calculation methods for determining average bets across different games and time periods.

Experience Level Indicators

Junior (0-2 years)

  • Basic player rating entry
  • Understanding of casino games
  • Customer service skills
  • Basic comp guidelines

Mid (2-5 years)

  • Rating system troubleshooting
  • Staff training and supervision
  • Player dispute resolution
  • Comp level management

Senior (5+ years)

  • Rating system optimization
  • High-roller player management
  • Policy development
  • Department supervision

Red Flags to Watch For

  • No knowledge of basic casino games and betting patterns
  • Lack of experience with customer service or conflict resolution
  • Unable to explain basic rating calculations
  • No understanding of gaming regulations and compliance