Comp System
A Comp System (short for Complimentary System) is a tool used in casinos to track and manage rewards given to players. It helps casino staff monitor how much guests play and automatically calculate what free perks they've earned, like hotel rooms, meals, or show tickets. Think of it like a sophisticated loyalty program manager that helps casinos reward their valuable players. Common systems include names like Caesars' Total Rewards (now Caesars Rewards) or MGM's M life Rewards. Casino staff use these systems daily to make decisions about player rewards and track gaming activity.
Examples in Resumes
Managed player tracking and rewards using Comp System for high-value guests
Trained staff of 20 on proper Casino Comp System protocols and procedures
Increased player retention by 25% through strategic use of Player Comp System
Typical job title: "Casino Hosts"
Also try searching for:
Where to Find Casino Hosts
Professional Networks
Industry Organizations
Example Interview Questions
Senior Level Questions
Q: How would you develop a strategy to improve comp system utilization and player retention?
Expected Answer: Should discuss analyzing player data, creating targeted reward programs, training staff on proper comp issuance, and measuring program effectiveness through player retention metrics and revenue growth.
Q: How do you handle situations where players dispute their comp earnings?
Expected Answer: Should demonstrate knowledge of conflict resolution, system accuracy verification, company policies, and ability to make executive decisions while maintaining customer satisfaction.
Mid Level Questions
Q: What factors do you consider when issuing discretionary comps?
Expected Answer: Should explain consideration of player's average bet, time played, total theo loss, history with casino, and adherence to department policies and budgets.
Q: How do you train new staff on proper comp system usage?
Expected Answer: Should discuss creating training materials, hands-on system demonstration, explaining company policies, and monitoring for proper compliance.
Junior Level Questions
Q: What is the basic process for entering player rating information into the comp system?
Expected Answer: Should explain basic steps of player card verification, entering average bet, game type, and time played, and basic comp calculation principles.
Q: How do you verify a player's comp balance and available rewards?
Expected Answer: Should demonstrate knowledge of accessing player accounts, checking point balances, available rewards, and understanding basic reward tiers.
Experience Level Indicators
Junior (0-2 years)
- Basic comp system navigation
- Player rating entry
- Reward program understanding
- Basic customer service skills
Mid (2-5 years)
- Discretionary comp issuance
- Staff training ability
- Player worth calculation
- Conflict resolution
Senior (5+ years)
- Strategic comp program development
- Team management
- Budget oversight
- VIP player relationship management
Red Flags to Watch For
- No understanding of basic gaming mathematics
- Lack of customer service experience
- Unable to explain comp calculation basics
- No knowledge of regulatory compliance requirements
Related Terms
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