Hold Percentage
Hold Percentage is a key measurement used in casinos to track how much money the casino keeps from all the money players bet. Think of it like the casino's profit margin on games. For example, if players bet $1000 total on slot machines, and the casino keeps $50, that's a 5% hold percentage. Different games have different typical hold percentages - slot machines usually have higher holds than table games like blackjack. Casino managers use this number to evaluate game performance, staff efficiency, and overall casino health. You might also see this called "house advantage," "casino hold," or "win percentage."
Examples in Resumes
Maintained an average Hold Percentage of 12% across all slot machines, exceeding industry standard
Improved table games Hold Percentage by 2% through staff training and game mix optimization
Analyzed daily Casino Hold reports to identify performance trends and opportunities
Achieved target Win Percentage goals consistently over 12-month period
Typical job title: "Casino Managers"
Also try searching for:
Where to Find Casino Managers
Professional Associations
Industry Networks
Industry Events
Example Interview Questions
Senior Level Questions
Q: How would you analyze and improve hold percentages across different game types?
Expected Answer: A senior manager should discuss analyzing historical data, evaluating game placement, staff training programs, and implementing strategic changes to game mix while maintaining customer satisfaction.
Q: What strategies would you implement to optimize hold percentage without negatively impacting player experience?
Expected Answer: Should explain balancing game mix, proper slot machine programming, staff training for optimal table games operations, and maintaining customer service while achieving target holds.
Mid Level Questions
Q: What factors can affect hold percentage on table games?
Expected Answer: Should mention dealer efficiency, game pace, betting limits, table minimums, player skill level, and proper game protection procedures.
Q: How do you explain hold percentage variations to upper management?
Expected Answer: Should demonstrate ability to analyze and present data, explain seasonal fluctuations, special events impact, and competitive factors affecting hold.
Junior Level Questions
Q: What is hold percentage and why is it important?
Expected Answer: Should be able to explain that hold percentage is the amount of money retained by the casino compared to total amount wagered, and its importance in measuring game performance.
Q: How do you calculate basic hold percentage?
Expected Answer: Should explain the simple formula: (amount retained by casino ÷ total amount wagered) × 100, and demonstrate understanding of daily reporting.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of hold percentage calculation
- Daily gaming report analysis
- Slot machine and table game basics
- Understanding of casino management systems
Mid (2-5 years)
- Hold percentage optimization techniques
- Staff training and supervision
- Game mix analysis
- Performance tracking and reporting
Senior (5+ years)
- Strategic hold percentage management
- Casino operations optimization
- Team leadership and development
- Advanced analytics and forecasting
Red Flags to Watch For
- Unable to explain basic hold percentage calculations
- No experience with casino management systems
- Lack of understanding of gaming regulations
- Poor mathematical or analytical skills
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