POS Integration
POS Integration refers to connecting a restaurant's Point-of-Sale (cash register) system with other business tools and services. Think of it like making different computer systems talk to each other - like connecting your cash register to your online ordering website, delivery apps, or inventory tracking system. This helps restaurant owners manage everything from one place instead of jumping between different systems. For example, when an order comes in from a delivery app, it can automatically show up on the kitchen's screen without staff having to type it in again.
Examples in Resumes
Managed POS Integration projects for 5 restaurant locations with major delivery platforms
Successfully implemented Point of Sale Integration with online ordering systems
Led POS System Integration initiative that increased order accuracy by 95%
Typical job title: "POS Integration Specialists"
Also try searching for:
Where to Find POS Integration Specialists
Industry Forums
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a POS integration project for a restaurant chain with multiple locations?
Expected Answer: Should discuss project planning, considering different location needs, training staff, ensuring consistent setup across locations, and having backup plans if systems go down.
Q: What's your approach to troubleshooting when a POS integration stops working?
Expected Answer: Should explain step-by-step problem solving, checking connections, verifying settings, communicating with vendors, and ensuring minimal disruption to restaurant operations.
Mid Level Questions
Q: How do you ensure data accuracy between integrated systems?
Expected Answer: Should discuss checking that orders, prices, and menu items match across systems, regular testing, and monitoring for discrepancies.
Q: What considerations are important when connecting a POS to delivery platforms?
Expected Answer: Should mention menu synchronization, pricing accuracy, order flow, timing coordination, and training staff on the integrated system.
Junior Level Questions
Q: What are the basic components of a POS integration?
Expected Answer: Should explain the connection between the main cash register system and other tools like online ordering, payment processing, and kitchen display screens.
Q: How do you train restaurant staff on using integrated POS systems?
Expected Answer: Should discuss creating simple instructions, hands-on training sessions, and providing ongoing support for common issues.
Experience Level Indicators
Junior (0-2 years)
- Basic POS system setup and maintenance
- Staff training on integrated systems
- Basic troubleshooting
- Understanding of restaurant operations
Mid (2-4 years)
- Multiple system integration management
- Project coordination
- Advanced troubleshooting
- Vendor relationship management
Senior (4+ years)
- Multi-location implementation strategy
- Complex integration planning
- Team leadership
- Restaurant technology consulting
Red Flags to Watch For
- No restaurant industry experience
- Lack of project management skills
- Poor communication abilities
- No experience with major POS systems
- Unable to explain basic restaurant operations
