Recruiter's Glossary

Examples: Back Office Operations • Hospitality Metrics • RMS (Revenue Management System)

Opera PMS

Term from Hotel Management industry explained for recruiters

Opera PMS (Property Management System) is one of the most widely used hotel management software systems in the world. Think of it as the central command center for running a hotel - it helps staff manage everything from room bookings and guest check-ins to billing and reports. It's like the hotel industry's equivalent of a cash register, customer database, and planning tool all rolled into one. Made by Oracle Hospitality (formerly Micros), it's especially common in larger hotels and hotel chains. When you see this on a resume, it means the candidate has experience with professional hotel operations software.

Examples in Resumes

Managed daily hotel operations using Opera PMS to handle guest check-ins, reservations, and billing

Trained staff of 15 front desk agents on Opera system procedures and best practices

Utilized Opera Property Management System to maintain 98% guest satisfaction rating

Typical job title: "Hotel Front Office Staff"

Also try searching for:

Front Desk Manager Hotel Operations Manager Reservations Manager Front Office Supervisor Hotel Manager Night Auditor Guest Services Manager

Where to Find Hotel Front Office Staff

Professional Networks

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where Opera PMS goes down during peak check-in time?

Expected Answer: A senior staff member should explain backup procedures, manual check-in processes, and system recovery steps while maintaining guest satisfaction.

Q: How have you used Opera PMS reports to improve hotel operations?

Expected Answer: Should discuss using occupancy reports, revenue analytics, and guest history data to make strategic decisions about pricing, staffing, and service improvements.

Mid Level Questions

Q: How do you handle group bookings in Opera PMS?

Expected Answer: Should explain the process of creating group blocks, managing room assignments, and handling group billing.

Q: Explain how you use Opera PMS for revenue management.

Expected Answer: Should describe setting up different room rates, managing availability, and using the system to maximize hotel revenue.

Junior Level Questions

Q: What are the basic steps for checking in a guest using Opera PMS?

Expected Answer: Should be able to describe the standard check-in process, including finding reservations, verifying guest information, and assigning rooms.

Q: How do you process payments and post charges in Opera PMS?

Expected Answer: Should explain basic billing procedures, posting room charges, and processing different payment types.