Recruiter's Glossary

Examples: RevPAR (Revenue Per Available Room) • Night Audit • Channel Manager

Micros

Term from Hotel Management industry explained for recruiters

Micros (now known as Oracle Hospitality MICROS) is a widely-used system for managing restaurant and hotel operations. Think of it as the cash register and computer system that helps staff handle everything from taking customer orders to managing room bookings. It's like a digital Swiss Army knife for hotels and restaurants, helping with tasks like processing payments, tracking inventory, and managing reservations. When someone mentions Micros experience, they've likely worked with these systems in hotels, restaurants, or similar hospitality businesses. Other similar systems include Aloha POS or Opera PMS.

Examples in Resumes

Managed daily operations using MICROS point-of-sale system

Trained 20+ staff members on Micros systems for food service operations

Increased efficiency by optimizing MICROS workflow patterns in hotel restaurant

Supervised implementation of Micros POS system across 5 restaurant locations

Typical job title: "Micros System Administrators"

Also try searching for:

POS System Administrator Restaurant Systems Manager Hospitality Systems Specialist MICROS Administrator Restaurant Technology Coordinator Hotel Systems Manager F&B Systems Coordinator

Where to Find Micros System Administrators

Professional Networks

Industry Resources

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you handle a complete Micros system failure during peak business hours?

Expected Answer: Should discuss backup procedures, offline operation protocols, communication with staff and customers, and system recovery steps. Should also mention preventive measures and training preparations.

Q: How have you optimized Micros systems to improve business operations?

Expected Answer: Should provide examples of streamlining workflows, customizing reports, training programs developed, and measurable improvements in efficiency or revenue achieved through system optimization.

Mid Level Questions

Q: What experience do you have with Micros report customization?

Expected Answer: Should be able to explain how to create and modify basic reports, understand sales analysis, and explain how they've used reports to help management make business decisions.

Q: How do you train new staff on using Micros systems?

Expected Answer: Should describe their training approach, common challenges new users face, and methods for ensuring proper system use and security compliance.

Junior Level Questions

Q: What basic functions can you perform on a Micros system?

Expected Answer: Should be able to describe basic operations like processing orders, handling payments, making modifications, and running end-of-day reports.

Q: How do you handle common Micros system issues?

Expected Answer: Should be able to describe troubleshooting basic problems like printer issues, system freezes, and basic login problems.