GDS (Global Distribution System)
A Global Distribution System (GDS) is like a massive digital marketplace that travel companies use to book flights, hotels, and other travel services. Think of it as a central hub that connects airlines, hotels, and travel agencies, allowing them to see and book available services in real-time. The main systems used today are Sabre, Amadeus, and Travelport (which includes Apollo and Galileo). When someone mentions GDS experience on their resume, they typically mean they know how to use one or more of these systems to make reservations, handle bookings, and manage travel arrangements.
Examples in Resumes
Managed corporate travel bookings using GDS systems including Sabre and Amadeus
5+ years of experience with Global Distribution System for international flight reservations
Trained junior staff on GDS platforms and booking procedures
Typical job title: "GDS Specialists"
Also try searching for:
Where to Find GDS Specialists
Professional Networks
Job Boards
Industry Events
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex multi-leg journey with mixed airlines and different fare classes?
Expected Answer: A senior GDS specialist should explain the process of building a complex itinerary, including fare optimization, booking class management, and handling different airline partnerships and codeshares.
Q: How do you stay updated with airline schedule changes and how do you manage disruptions?
Expected Answer: Should discuss monitoring systems, automated alerts, rebooking procedures, and how to handle schedule changes while maintaining customer satisfaction and minimizing costs.
Mid Level Questions
Q: What are the key differences between Amadeus and Sabre GDS systems?
Expected Answer: Should be able to compare the main features, command structures, and specific advantages of different GDS platforms, showing practical knowledge of multiple systems.
Q: How do you handle group bookings and what considerations are important?
Expected Answer: Should explain group booking procedures, deposit requirements, deadline management, and how to negotiate group rates with airlines.
Junior Level Questions
Q: What are the basic elements needed to make a flight reservation?
Expected Answer: Should mention passenger names, dates, routes, preferred airlines, and basic booking codes. Should understand the importance of collecting correct passenger information.
Q: How do you verify fare rules and booking conditions?
Expected Answer: Should demonstrate knowledge of accessing and interpreting basic fare rules, cancellation policies, and change conditions in the GDS system.
Experience Level Indicators
Junior (0-2 years)
- Basic flight and hotel bookings
- Simple reservation modifications
- Customer data entry
- Basic fare searches
Mid (2-5 years)
- Complex itinerary creation
- Group booking management
- Multiple GDS platform knowledge
- Fare optimization
Senior (5+ years)
- Advanced booking strategies
- Team training and supervision
- Crisis management
- Corporate travel policy implementation
Red Flags to Watch For
- No hands-on experience with any major GDS platform
- Unfamiliarity with basic airline terminology
- Lack of attention to detail in booking procedures
- Poor understanding of fare rules and ticket conditions
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