Drop Team
A Drop Team in casino operations refers to a specialized group of employees responsible for collecting, counting, and securely transporting money from gaming tables and slot machines throughout the casino. They ensure accurate accounting of casino revenue and maintain proper documentation of all cash movements. This team plays a crucial role in the casino's daily operations, similar to how a bank's cash handling team works. They're sometimes also called the "Collection Team" or "Soft Count Team."
Examples in Resumes
Supervised Drop Team operations across multiple casino shifts
Managed Drop Team and Soft Count Team coordination for 200+ slot machines
Led Collection Team responsible for $2M+ daily revenue processing
Typical job title: "Drop Team Members"
Also try searching for:
Where to Find Drop Team Members
Professional Organizations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where there's a significant discrepancy in the drop count?
Expected Answer: A senior team member should explain the investigation process, documentation requirements, security protocols, and escalation procedures while maintaining compliance with gaming regulations.
Q: What strategies have you implemented to improve drop team efficiency while maintaining accuracy?
Expected Answer: Should discuss scheduling optimization, team coordination, use of counting equipment, security measures, and training programs they've developed or improved.
Mid Level Questions
Q: Describe your experience with drop team coordination during peak casino hours.
Expected Answer: Should explain how they manage team movements, maintain security protocols, and ensure minimal disruption to gaming operations while completing necessary collections.
Q: What documentation procedures do you follow during the drop process?
Expected Answer: Should describe fill/credit slip procedures, verification processes, security measures, and compliance requirements they follow during collections.
Junior Level Questions
Q: What are the basic security procedures for a drop team member?
Expected Answer: Should be able to explain basic security protocols, proper handling of keys, verification procedures, and the importance of working in teams.
Q: How do you ensure accuracy when counting large amounts of currency?
Expected Answer: Should describe basic counting procedures, use of counting equipment, double-verification processes, and attention to detail in documentation.
Experience Level Indicators
Junior (0-1 years)
- Basic cash handling procedures
- Understanding of casino security protocols
- Knowledge of counting equipment operation
- Basic documentation procedures
Mid (1-3 years)
- Team coordination
- Advanced security procedures
- Multiple gaming machine types handling
- Supervisory experience
Senior (3+ years)
- Team management
- Process optimization
- Training and development
- Emergency situation handling
Red Flags to Watch For
- Lack of attention to detail in cash handling
- Poor understanding of basic security protocols
- Inability to work in teams
- No knowledge of gaming regulations
- History of cash handling discrepancies
