Dead Chips
Dead Chips, also known as non-negotiable chips or rolling chips, are special casino chips that cannot be cashed out directly. They are primarily used in VIP gaming rooms and for junket operations. Unlike regular casino chips, these can only be used for betting, and any winnings are paid in regular chips. This system helps casinos track gaming volume and commission calculations for junket operators who bring in high-value players. Understanding Dead Chips is essential for casino operations as they're a key part of high-roller gaming management and revenue tracking.
Examples in Resumes
Managed Dead Chips program generating $10M monthly rolling volume
Supervised VIP gaming room operations including Dead Chips and Non-Negotiable Chips exchange
Coordinated with junket operators on Rolling Chips accounting and settlements
Typical job title: "Casino Operations Managers"
Also try searching for:
Where to Find Casino Operations Managers
Industry Organizations
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a dispute regarding Dead Chip calculations with a major junket operator?
Expected Answer: A senior manager should explain the importance of maintaining detailed records, following established procedures for chip tracking, and maintaining professional relationships with junket operators while ensuring casino compliance and accuracy in settlements.
Q: What strategies would you implement to optimize Dead Chip program efficiency?
Expected Answer: Should discuss implementing clear tracking systems, training staff on proper procedures, maintaining security measures, and establishing clear communication channels between accounting, cage operations, and VIP services.
Mid Level Questions
Q: Explain the difference between Dead Chips and regular gaming chips.
Expected Answer: Should be able to explain that Dead Chips can only be used for betting, cannot be cashed out directly, and are used to track gaming volume and calculate commissions for junket operators.
Q: How do you ensure proper accounting of Dead Chips?
Expected Answer: Should discuss daily reconciliation procedures, documentation requirements, security measures, and coordination between cage staff and floor supervisors.
Junior Level Questions
Q: What is the basic process for handling Dead Chips on the gaming floor?
Expected Answer: Should be able to explain the basic exchange process, identification of Dead Chips versus regular chips, and standard operating procedures for accepting and tracking them.
Q: What are the main security features of Dead Chips?
Expected Answer: Should be able to describe how Dead Chips are distinguished from regular chips, basic security features, and proper handling procedures.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of casino chips and their types
- Knowledge of standard operating procedures
- Basic math skills for chip counting
- Understanding of gaming floor operations
Mid (2-5 years)
- Dead Chip program administration
- Junket operator relations
- Staff supervision and training
- Gaming floor management
Senior (5+ years)
- VIP gaming operations management
- Program optimization and development
- Risk management and compliance
- Strategic planning and analysis
Red Flags to Watch For
- Lack of understanding of gaming compliance regulations
- Poor math skills or attention to detail
- No experience with high-roller or VIP gaming operations
- Unfamiliarity with junket operations
- Poor record-keeping habits
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