CUSS (Common Use Self Service)
CUSS (Common Use Self Service) refers to the shared kiosks you see at airports where passengers from different airlines can check in, print boarding passes, and tag their bags. Think of it like ATMs for airlines - instead of each airline having their own separate check-in machines, they share these universal kiosks. This saves space in airports and makes things more convenient for travelers. The term appears in job descriptions related to airport operations, airline customer service, and airport IT systems management.
Examples in Resumes
Managed implementation of 50 CUSS kiosks across three airport terminals
Trained staff on Common Use Self Service systems and troubleshooting procedures
Coordinated with airlines to integrate their services into CUSS platform
Typical job title: "Airport Systems Specialists"
Also try searching for:
Where to Find Airport Systems Specialists
Professional Organizations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you manage a multi-airline CUSS implementation project?
Expected Answer: Should discuss experience coordinating with multiple airlines, managing stakeholders, creating implementation timelines, training plans, and ensuring minimal disruption to airport operations.
Q: What strategies would you use to improve passenger adoption of CUSS kiosks?
Expected Answer: Should explain approaches like strategic kiosk placement, clear signage, staff training for passenger assistance, and working with airlines to promote self-service options.
Mid Level Questions
Q: How do you handle maintenance and troubleshooting of CUSS kiosks?
Expected Answer: Should describe experience with regular maintenance schedules, common technical issues, coordination with vendors, and ensuring minimal downtime.
Q: What considerations are important when planning CUSS kiosk locations?
Expected Answer: Should discuss passenger flow, power/network requirements, accessibility requirements, and coordination with airport operations.
Junior Level Questions
Q: What is CUSS and how does it benefit airports?
Expected Answer: Should explain basic concept of shared kiosks, benefits like space saving and passenger convenience, and general understanding of airport operations.
Q: What are common passenger issues with CUSS kiosks and how do you handle them?
Expected Answer: Should demonstrate knowledge of basic troubleshooting, passenger assistance procedures, and when to escalate issues.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of airport operations
- Customer service and passenger assistance
- Basic kiosk troubleshooting
- Following standard operating procedures
Mid (2-5 years)
- Kiosk maintenance and technical support
- Airline coordination
- Staff training and supervision
- Performance monitoring and reporting
Senior (5+ years)
- Project management
- Multi-airline system integration
- Strategic planning and implementation
- Stakeholder management
Red Flags to Watch For
- No experience in airport or airline operations
- Lack of customer service background
- No knowledge of airport security regulations
- Poor understanding of multi-airline environments
Related Terms
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