CUTE (Common Use Terminal Equipment)
CUTE is a standard system used in airports that allows different airlines to share the same check-in counters and gates. Think of it like a universal computer setup that any airline can use to access their own systems. This saves airports money and space since they don't need separate counters for each airline. It's similar to how different people can log into their email from any computer. When you see airport staff checking in passengers or printing boarding passes from the same desk but for different airlines, they're likely using CUTE systems.
Examples in Resumes
Managed CUTE system implementation across 24 check-in counters
Trained airline staff on CUTE and Common Use Terminal Equipment operations
Supervised daily operations of CUTE systems serving 15 international airlines
Typical job title: "CUTE System Specialists"
Also try searching for:
Where to Find CUTE System Specialists
Professional Organizations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a major CUTE system outage affecting multiple airlines?
Expected Answer: Should demonstrate crisis management experience, knowledge of backup procedures, airline coordination, and ability to implement contingency plans while minimizing disruption to airport operations.
Q: What strategies would you use to manage the implementation of a new CUTE system across multiple terminals?
Expected Answer: Should discuss project management skills, stakeholder coordination, training programs, and how to maintain operations during transition periods.
Mid Level Questions
Q: How do you ensure smooth coordination between different airlines using the CUTE system?
Expected Answer: Should explain experience with airline liaison, scheduling, resource allocation, and problem-solving between multiple users of shared equipment.
Q: What's your process for training new airline staff on CUTE systems?
Expected Answer: Should describe training methods, documentation processes, and how to handle different airline requirements while maintaining system security.
Junior Level Questions
Q: What is the basic purpose of a CUTE system in an airport?
Expected Answer: Should be able to explain that CUTE allows multiple airlines to share check-in counters and gates, and understand basic airport terminal operations.
Q: How do you handle basic troubleshooting of CUTE equipment?
Expected Answer: Should demonstrate understanding of basic technical support, when to escalate issues, and how to assist airline staff with common problems.
Experience Level Indicators
Junior (0-2 years)
- Basic CUTE system operation
- Airline check-in procedures
- Basic technical support
- Customer service skills
Mid (2-5 years)
- System maintenance and troubleshooting
- Airline staff training
- Resource allocation management
- Multi-airline coordination
Senior (5+ years)
- Project management
- System implementation oversight
- Crisis management
- Vendor relationship management
Red Flags to Watch For
- No airport or airline industry experience
- Lack of knowledge about basic airport operations
- Poor communication skills
- No experience with customer service or airline coordination
