Count Room
A Count Room is a secure area in a casino where money from slot machines, table games, and other gaming activities is counted, sorted, and processed. This specialized department handles large amounts of cash and requires strict security protocols and accurate accounting procedures. It's similar to a bank's cash processing center but specifically for casino operations. You might also hear it called a "Cage and Count Room," "Casino Count Room," or "Soft Count Room" (for paper money) versus "Hard Count Room" (for coins and tokens).
Examples in Resumes
Supervised Count Room operations handling over $1M daily transactions
Implemented new security protocols in Count Room and Cage operations
Managed team of 15 Count Room associates ensuring accurate cash handling
Led Casino Count Room reconciliation procedures and reporting
Typical job title: "Count Room Operators"
Also try searching for:
Where to Find Count Room Operators
Professional Associations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a significant cash discrepancy in your count room?
Expected Answer: A senior professional should discuss investigation procedures, documentation requirements, security protocols, surveillance review, staff interviews, and proper escalation to management and regulatory authorities if needed.
Q: What experience do you have with implementing new count room procedures or technologies?
Expected Answer: Should demonstrate experience with change management, training staff on new procedures, working with vendors, ensuring compliance, and measuring efficiency improvements.
Mid Level Questions
Q: Describe your experience with count room documentation and reporting.
Expected Answer: Should explain knowledge of daily reports, shift summaries, variance reports, and regulatory compliance documentation, plus experience using casino management systems.
Q: How do you ensure accuracy and security in count room operations?
Expected Answer: Should discuss dual control procedures, camera coverage, secure access protocols, reconciliation processes, and methods for preventing errors and theft.
Junior Level Questions
Q: What are the basic security procedures in a count room?
Expected Answer: Should be able to explain basic concepts like dual control, camera surveillance, restricted access, proper uniform requirements, and no personal items allowed.
Q: How do you maintain accuracy when counting large amounts of cash?
Expected Answer: Should discuss using counting machines, double-checking work, following standard procedures, and maintaining focus during repetitive tasks.
Experience Level Indicators
Junior (0-2 years)
- Basic cash handling and counting
- Understanding of security protocols
- Knowledge of basic casino operations
- Ability to use counting equipment
Mid (2-5 years)
- Team coordination and scheduling
- Advanced security procedures
- Variance investigation
- Report preparation and analysis
Senior (5+ years)
- Department management
- Regulatory compliance oversight
- Process improvement implementation
- Staff training and development
Red Flags to Watch For
- No previous cash handling experience
- Lack of attention to detail
- History of security violations
- Unable to pass background check
- Poor math skills
- No understanding of dual control concepts
Related Terms
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