Ticket Printer
A Ticket Printer is an essential piece of equipment in modern casinos that prints TITO (Ticket-In, Ticket-Out) slips. These are the paper vouchers that players receive from slot machines instead of actual coins or tokens. This system has largely replaced traditional coin payouts in casinos, making operations more efficient and reducing the need for constant coin handling. Similar terms include TITO printer, gaming voucher printer, or casino ticket printer. Understanding this technology is important because it's a fundamental part of modern casino operations and is mentioned frequently in job descriptions for casino technicians and gaming operations staff.
Examples in Resumes
Maintained and serviced Ticket Printer systems across 200 slot machines
Trained staff on proper Ticket Printer and TITO Printer troubleshooting procedures
Reduced downtime by implementing preventive maintenance schedule for Casino Ticket Printer units
Typical job title: "Slot Technicians"
Also try searching for:
Where to Find Slot Technicians
Industry Organizations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you implement a property-wide ticket printer maintenance program?
Expected Answer: Should discuss creating preventive maintenance schedules, training junior technicians, coordinating with gaming floor operations, and implementing tracking systems for printer performance and failures.
Q: What steps would you take to troubleshoot widespread printer communication issues?
Expected Answer: Should explain systematic approach to identifying whether the issue is network-related, software-related, or hardware-related, and mention coordination with IT department and slot management system vendors.
Mid Level Questions
Q: How do you handle ticket printer paper jams and what preventive measures do you take?
Expected Answer: Should explain proper paper jam clearing procedures, importance of regular cleaning, and how to train others on proper paper loading techniques to prevent future jams.
Q: What's your process for diagnosing printer communication errors?
Expected Answer: Should discuss checking physical connections, verifying software settings, and understanding basic troubleshooting steps before escalating to senior technicians.
Junior Level Questions
Q: What are the basic components of a ticket printer?
Expected Answer: Should be able to identify basic parts like paper roll holder, print head, paper path, and understand basic maintenance requirements.
Q: How do you properly load paper in a ticket printer?
Expected Answer: Should demonstrate knowledge of correct paper loading procedures, paper specifications, and basic error indicators.
Experience Level Indicators
Junior (0-1 years)
- Basic printer maintenance
- Paper loading and clearing jams
- Basic troubleshooting
- Understanding of TITO systems
Mid (1-3 years)
- Advanced troubleshooting
- Preventive maintenance
- Component replacement
- Staff training on basic maintenance
Senior (3+ years)
- System-wide maintenance programs
- Advanced diagnostic skills
- Team leadership
- Vendor coordination
Red Flags to Watch For
- No knowledge of basic TITO system operation
- Lack of hands-on printer maintenance experience
- Unable to explain basic troubleshooting steps
- No understanding of casino gaming regulations
- Poor documentation practices
