Aloha POS
Aloha POS is a popular restaurant management system that helps businesses handle customer orders, payments, and daily operations. POS stands for "Point of Sale," which is basically the place where customers pay for their meals. Think of it as a sophisticated cash register that does much more than just take payments. Restaurant managers and staff use Aloha to take orders, process credit cards, track inventory, manage employee schedules, and create business reports. It's one of the most well-known systems in the restaurant industry, alongside competitors like Toast POS and Micros.
Examples in Resumes
Managed daily operations and trained staff on Aloha POS system at high-volume restaurant
Implemented Aloha system across 5 restaurant locations
Supervised front-of-house operations using Aloha Point of Sale system
Typical job title: "Restaurant Managers"
Also try searching for:
Where to Find Restaurant Managers
Professional Networks
Industry Resources
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle implementing Aloha POS across multiple restaurant locations?
Expected Answer: A senior manager should discuss creating training programs, standardizing procedures across locations, managing data between restaurants, and ensuring smooth transition with minimal service disruption.
Q: What strategies have you used to optimize restaurant operations using Aloha POS?
Expected Answer: Should describe using sales reports for inventory management, staff scheduling based on busy periods, customizing menu layouts for efficiency, and using data to make business decisions.
Mid Level Questions
Q: How do you train new staff members on the Aloha POS system?
Expected Answer: Should explain their training process, including basic order entry, payment processing, modifying orders, and handling common customer requests.
Q: What reports do you regularly pull from Aloha POS and how do you use them?
Expected Answer: Should mention sales reports, labor costs, inventory tracking, and how these reports help in making daily operational decisions.
Junior Level Questions
Q: What are the basic functions of Aloha POS that you use daily?
Expected Answer: Should be able to explain taking orders, processing payments, making modifications, and basic end-of-shift procedures.
Q: How do you handle common issues like voids or refunds in Aloha POS?
Expected Answer: Should demonstrate understanding of basic transaction modifications and when to seek manager approval.
Experience Level Indicators
Junior (0-2 years)
- Basic order taking and payment processing
- Daily opening and closing procedures
- Basic report pulling
- Customer service handling
Mid (2-5 years)
- Staff training on POS system
- Inventory management
- Sales and labor reporting
- Menu programming basics
Senior (5+ years)
- Multi-location system management
- Advanced reporting and analysis
- System configuration and customization
- Integration with other restaurant systems
Red Flags to Watch For
- No experience in high-volume restaurant environments
- Unfamiliar with basic payment processing procedures
- Unable to explain basic troubleshooting steps
- No knowledge of daily reporting requirements
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