Question 1

Does MachineHiring ATS centralize all candidate communication history?

Accepted Answer

Yes — Available now for Email, WhatsApp, and Telegram.
MachineHiring acts as a Unified Communications Hub so recruiters don't juggle tabs or lose context.
What's included

Single timeline per candidate: emails, WhatsApp/Telegram messages, internal notes, status changes, and attachments in one chronological timeline.
Seamless team handoffs: anyone on the team can pick up the conversation instantly and keep momentum.
List & 1:1 outreach: send targeted emails to talent pools or personal emails to an individual.
Real‑time awareness: push notifications for new messages; easily snooze to focus when needed.
Compliance & privacy: opt‑outs, consent tracking, audit history (can be implemented).

Configurable / On request

SMS for high‑volume reminders and status updates.
Slack/Teams notifications for hiring rooms and manager updates.

Question 2

Can MachineHiring ATS send SMS texting to candidates?

Accepted Answer

Email, WhatsApp, and Telegram are Available now. SMS texting is Configurable / On request for processes that require text messaging.
SMS capabilities (Configurable / On request)

Individual texting: Recruiters can text candidates directly from the platform
Bulk SMS campaigns: Send reminders, event notifications, or status updates
Timeline integration: All SMS history stored on candidate timeline
Compliant delivery: SMS via approved providers with proper opt-out handling

SMS automation capabilities

Triggered messages: Automated SMS based on pipeline stage changes, interview reminders, or application status updates
Workflow integration: SMS notifications integrated with existing communication workflows and hiring processes
Custom triggers: Set up automated messages for specific candidate actions or timeline events

Integration with existing systems

CRM connectivity: Sync SMS communications with existing customer relationship management platforms
HRIS integration: Connect SMS messaging with broader HR communication strategies
API integration: Programmatic SMS sending for custom workflow automation

Personalization & scheduling features

Dynamic content: Personalized SMS templates with candidate name, job title, and custom field insertion
Template library: Pre-built SMS templates for common recruiting scenarios and communications
Merge field support: Automatically populate SMS content with candidate and job-specific information

Scheduling capabilities

Time-zone awareness: Send messages at appropriate times based on candidate location
Scheduled campaigns: Plan and schedule SMS campaigns in advance for optimal timing
Delivery windows: Set specific hours and days for SMS delivery to respect candidate preferences

SMS analytics dashboard

Delivery metrics: Track message delivery rates, failed deliveries, and carrier performance
Engagement analytics: Monitor response rates, click-through rates, and candidate engagement
Campaign performance: Analyze effectiveness of different SMS campaigns and messaging strategies
ROI tracking: Measure SMS campaign success rates and conversion metrics

Important considerations

Legal compliance: All campaigns follow applicable SMS marketing laws
Opt-in/opt-out: Required consent and easy unsubscribe mechanisms (Configurable / On request)
Message history: Complete audit trail for all text communications

Question 3

Does MachineHiring ATS support WhatsApp templates and opt‑ins?

Accepted Answer

Availability: WhatsApp conversations are Available now. Template management and formal opt‑in capture are Configurable / On request.
If your teams rely on WhatsApp, we’ll wire MachineHiring to approved providers so you can:

Register and use WhatsApp Business templates for common touchpoints (confirmations, reminders, next steps).
Capture and store opt‑ins/opt‑outs with time stamps and source.
Keep a single timeline: WhatsApp messages appear beside emails and notes on the candidate profile.

Question 4

Can MachineHiring ATS manage candidate communication preferences?

Accepted Answer

Yes — MachineHiring ATS can manage candidate communication preferences. The system can be configured so candidates choose how they’d like to be contacted — whether by email, SMS, WhatsApp, or other channels — and those preferences are then enforced automatically throughout the hiring process. Recruiters see the preferred method right in the candidate’s profile, and the ATS ensures that all outreach follows those rules. This makes the experience more respectful, compliant, and candidate-friendly, while still keeping all communication centralized and trackable in one place.

Question 5

Can MachineHiring ATS automate reminders via SMS and email?

Accepted Answer

Yes — MachineHiring ATS can automate reminders via SMS and email. You can set time-boxed cadences (e.g., 48h/24h/1h before), trigger them by stage changes (application, assessment, interview, offer), and include dynamic tokens (names, links, dial-ins, Zoom IDs). Reminders are time-zone aware, respect candidate communication preferences/opt-outs, and every message is logged to the candidate record for a fully auditable trail.

Question 6

Can MachineHiring ATS send and receive WhatsApp messages?

Accepted Answer

Yes.

Conversations sync to the candidate timeline.
Template messages require opt-ins per compliance rules.

Messaging FAQ

Does MachineHiring ATS centralize all candidate communication history?

Can MachineHiring ATS send SMS texting to candidates?

Does MachineHiring ATS support WhatsApp templates and opt‑ins?

Can MachineHiring ATS manage candidate communication preferences?

Can MachineHiring ATS automate reminders via SMS and email?

Can MachineHiring ATS send and receive WhatsApp messages?

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