Wind Hold
A Wind Hold is a safety procedure at ski resorts where lifts are temporarily stopped due to high winds. This is a common term in ski resort operations that indicates when conditions are too windy for safe lift operation. When someone mentions handling or managing wind holds in their resume, it typically means they have experience in making operational decisions related to guest safety, communicating with guests during service interruptions, and coordinating with various departments during these weather-related delays.
Examples in Resumes
Managed guest services during Wind Hold situations, maintaining positive customer relations
Developed standard procedures for Wind Hold and severe weather scenarios
Coordinated lift operations team during multiple Wind Hold events while ensuring guest safety
Typical job title: "Ski Lift Operators"
Also try searching for:
Where to Find Ski Lift Operators
Professional Organizations
Job Boards
Industry Networks
Example Interview Questions
Senior Level Questions
Q: How do you make decisions about implementing and lifting wind holds?
Expected Answer: A senior candidate should discuss their experience with wind speed monitoring systems, coordination with weather forecasting services, understanding manufacturer lift specifications, and balancing safety requirements with business impact.
Q: How do you manage staff and guest communications during a wind hold?
Expected Answer: They should explain their experience with emergency communication systems, staff deployment strategies, guest service recovery procedures, and coordinating with multiple departments including ski patrol, guest services, and food & beverage.
Mid Level Questions
Q: What procedures do you follow during a wind hold?
Expected Answer: Should be able to describe standard safety protocols, guest communication procedures, and basic operational adjustments needed during wind holds.
Q: How do you handle guest complaints during wind holds?
Expected Answer: Should discuss experience with guest service recovery, explaining safety priorities to guests, and offering alternatives or compensation when appropriate.
Junior Level Questions
Q: What are the basic safety concerns during high winds?
Expected Answer: Should understand basic wind safety principles, know when to report concerns to supervisors, and be familiar with basic guest communication procedures.
Q: How do you communicate with guests about wind holds?
Expected Answer: Should be able to explain basic guest communication protocols, understand where to find current status information, and know how to direct guests to alternative activities.
Experience Level Indicators
Junior (0-1 years)
- Basic understanding of wind hold procedures
- Guest communication skills
- Knowledge of resort safety protocols
- Understanding of lift operations basics
Mid (2-4 years)
- Experience managing wind hold situations
- Advanced guest service recovery
- Team coordination during weather events
- Understanding of lift manufacturer specifications
Senior (5+ years)
- Wind hold policy development
- Emergency response management
- Staff training and supervision
- Resort-wide operations coordination
Red Flags to Watch For
- No understanding of basic safety protocols
- Poor communication skills
- Lack of experience with guest service recovery
- Unable to explain decision-making process for weather-related closures
Related Terms
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