Wait Time Board
A Wait Time Board is a digital display system used in theme parks and attractions to show guests how long they can expect to wait in line for different rides and experiences. These boards help manage guest expectations and improve their experience by allowing them to make informed decisions about which attractions to visit. The system can be either a physical display board or part of a mobile app, and staff members regularly update the times based on actual queue lengths. This is also sometimes called a "Queue Time Display," "Ride Wait Board," or "Attraction Wait Time System."
Examples in Resumes
Managed and updated Wait Time Board systems across multiple park locations
Trained team members on proper Wait Time Board monitoring and updating procedures
Reduced guest complaints by 30% through accurate Queue Time Display management
Implemented new procedures for Ride Wait Board updates during peak seasons
Typical job title: "Guest Experience Coordinators"
Also try searching for:
Where to Find Guest Experience Coordinators
Professional Networks
Industry Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where wait times are significantly longer than usual during peak season?
Expected Answer: A senior candidate should discuss strategies like implementing additional queue management procedures, coordinating with different departments, adjusting staffing levels, and using guest communication channels to manage expectations.
Q: What systems would you put in place to ensure wait time accuracy across multiple attractions?
Expected Answer: Should demonstrate knowledge of staff training programs, quality control measures, communication protocols between teams, and methods for verifying and cross-checking wait time accuracy.
Mid Level Questions
Q: How do you train staff to properly monitor and update wait times?
Expected Answer: Should explain methods for teaching time estimation, system usage, update frequencies, and the importance of accurate reporting for guest satisfaction.
Q: What factors do you consider when determining wait times?
Expected Answer: Should mention queue length, ride capacity, operational efficiency, weather conditions, special events, and historical data patterns.
Junior Level Questions
Q: Why is accurate wait time reporting important?
Expected Answer: Should discuss guest satisfaction, park flow management, and how accurate wait times help guests plan their day better.
Q: How often should wait times be updated?
Expected Answer: Should know standard update intervals (usually 15-30 minutes) and understand when more frequent updates might be needed.
Experience Level Indicators
Junior (0-1 years)
- Basic queue monitoring
- Wait time updates
- Guest interaction
- Communication with team members
Mid (1-3 years)
- Team coordination
- Problem-solving during high-volume periods
- Staff training
- Guest conflict resolution
Senior (3+ years)
- Operations management
- Strategy development
- Team leadership
- Process improvement
Red Flags to Watch For
- Inability to handle high-stress situations
- Poor attention to detail
- Lack of customer service experience
- No experience with queue management
- Poor communication skills
Related Terms
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