Ticket Sales
Ticket Sales in ferry operations refers to the process of selling and managing passenger tickets for ferry services. This role involves handling both in-person and online ticket transactions, understanding different fare types, and often using computerized booking systems. It's similar to airline ticket counter work but specifically for water transportation. The position typically requires knowledge of scheduling, pricing structures, and customer service skills. This role may also be called "ticketing operations" or "passenger reservations."
Examples in Resumes
Managed Ticket Sales for high-volume ferry terminal serving 2000+ daily passengers
Increased Ticket Sales revenue by 25% through implementation of online booking system
Supervised Ticket Sales and Ferry Reservations team of 5 staff members
Handled Passenger Ticketing operations during peak tourist seasons
Typical job title: "Ticket Sales Agents"
Also try searching for:
Where to Find Ticket Sales Agents
Professional Associations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where the ticketing system crashes during peak season?
Expected Answer: A senior ticket sales professional should discuss backup procedures, manual ticketing processes, team coordination, and customer communication strategies to minimize disruption.
Q: What strategies have you implemented to improve ticket sales efficiency and customer satisfaction?
Expected Answer: Should demonstrate experience with implementing improvements like online booking systems, staff training programs, queue management, and customer feedback systems.
Mid Level Questions
Q: How do you handle difficult customers during busy periods?
Expected Answer: Should explain customer service techniques, problem-solving skills, and ability to maintain efficiency while dealing with challenging situations.
Q: Explain your experience with different types of ferry tickets and pricing structures.
Expected Answer: Should show understanding of various ticket types (standard, group, senior, child), seasonal pricing, and promotional offers.
Junior Level Questions
Q: What would you do if a customer loses their ticket?
Expected Answer: Should demonstrate basic problem-solving abilities and knowledge of company policies regarding lost tickets and customer verification procedures.
Q: How would you handle taking multiple bookings simultaneously?
Expected Answer: Should show basic multitasking abilities and understanding of booking procedures while maintaining accuracy.
Experience Level Indicators
Junior (0-1 years)
- Basic ticket selling and processing
- Customer service fundamentals
- Operating point-of-sale systems
- Understanding ferry schedules
Mid (1-3 years)
- Managing complex bookings
- Handling customer complaints
- Knowledge of all fare types
- Cash handling and reconciliation
Senior (3+ years)
- Staff supervision and training
- Sales reporting and analysis
- Emergency procedure management
- Implementation of booking systems
Red Flags to Watch For
- No customer service experience
- Poor attention to detail
- Inability to handle cash transactions
- Limited knowledge of booking systems
- Poor communication skills
