Table Management System
A Table Management System is a digital tool that restaurants use to organize and track their dining room operations. Think of it as a digital map of the restaurant that helps staff keep track of which tables are occupied, available, or reserved. It helps restaurants manage reservations, seating arrangements, and track how long guests stay at tables. This system replaces the traditional paper-and-pen method of managing tables. Similar terms include "Restaurant Reservation System" or "Dining Room Management Software." Popular examples include OpenTable, Resy, and SevenRooms.
Examples in Resumes
Managed dining room operations using Table Management System to optimize seating efficiency
Trained staff on Restaurant Management System and Table Management System leading to 30% faster table turnover
Implemented new Table Management Software to handle 200+ daily reservations
Typical job title: "Restaurant Managers"
Also try searching for:
Where to Find Restaurant Managers
Professional Associations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle multiple large party reservations during peak hours?
Expected Answer: Should demonstrate strategic thinking about table combinations, timing, staff scheduling, and using the system to optimize seating arrangements while maintaining service quality.
Q: How have you used table management data to improve restaurant operations?
Expected Answer: Should explain how they've analyzed table turnover times, peak hours, and seating patterns to make informed decisions about staffing, layout changes, and reservation policies.
Mid Level Questions
Q: How do you train new staff on using the table management system?
Expected Answer: Should describe a clear training process, including system basics, common scenarios, and troubleshooting common issues.
Q: How do you handle overbooking situations?
Expected Answer: Should explain their approach to managing guest expectations, using the system to track wait times, and having backup plans for busy periods.
Junior Level Questions
Q: What basic features of a table management system do you use daily?
Expected Answer: Should be able to describe basic functions like checking table status, entering reservations, and managing wait lists.
Q: How do you handle a walk-in customer when you're fully booked?
Expected Answer: Should demonstrate understanding of using the system to check upcoming table availability and managing guest expectations.
Experience Level Indicators
Junior (0-2 years)
- Basic system navigation
- Taking reservations
- Managing wait lists
- Basic table assignments
Mid (2-5 years)
- Staff training on system use
- Managing multiple seating areas
- Handling special events
- Basic reporting and analytics
Senior (5+ years)
- Advanced system configuration
- Operations optimization
- Data analysis for business improvement
- Integration with other restaurant systems
Red Flags to Watch For
- No experience with busy service periods
- Unfamiliarity with basic reservation management
- Poor understanding of table turnover times
- Lack of customer service skills
- No experience with digital systems
Related Terms
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